I attempted to open a new checking and savings account with Ally Bank recently. After completing the application though I was given an error page and it stated I must call Ally along with a reference number given. This is where my first impression was shot about Ally...
The Ally rep asked multiple questions, several of them he asked atleast two times. I understand that they need to verify the identity of the caller but it was getting ridiculous. During this 20+ minute call, I was placed on hold 4 separate times, lasting from 2-5 minutes each. The rep seemed to be confused at times, unable to answer my questions, and just seemed not that familiar with any of the procedures of the bank he was "working" for. This made me alittle uneasy as I was really confused about why this new account was being held and investigated further? The rep said I would have to wait 3-5 business days for a "Specialist" to contact me... I questioned what this was about or what kind of "specialist" this was, none were answered by this rep.
Finally I just was fed up and unsure if I'd made the right decision to even submit my personal information to these people... seemingly they are either unsure of what they are doing or just incompetent. So I told the rep just to cancel my application and I would find another bank to deal with.
After thinking about it more, I decided to call back, hoping to get another more knowledgeable rep that could atleast help me understand what they were doing and why a "specialist" needed to investigate my information in the first place. This second rep decided he did not want to listen to my concerns and hung up on me!
I was upset at this point, so called back a third time and demanded to speak with a supervisor. The rep asked what the issue that I needed a supervisor for and I told him what had happened from the beginning. He explained everything they needed and I still don't understand what they need to investigate. I would stay away from Ally Bank!
I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.
Ally bank account creating was very simple. Talked to Customer service via chat and they answered all my question quickly and professionally.
Mobile app is very well laid out and easy to read as well as understand.
I believe some of the negative reviews are self inflicted and would have happened with any bank (in my opinion). I haven't been inside a bank in over 4 years, now I can deposit any checks from my desk at home, this is a no brainier.