I attempted to open a new checking and savings account with Ally Bank recently. After completing the application though I was given an error page and it stated I must call Ally along with a reference number given. This is where my first impression was shot about Ally...
The Ally rep asked multiple questions, several of them he asked atleast two times. I understand that they need to verify the identity of the caller but it was getting ridiculous. During this 20+ minute call, I was placed on hold 4 separate times, lasting from 2-5 minutes each. The rep seemed to be confused at times, unable to answer my questions, and just seemed not that familiar with any of the procedures of the bank he was "working" for. This made me alittle uneasy as I was really confused about why this new account was being held and investigated further? The rep said I would have to wait 3-5 business days for a "Specialist" to contact me... I questioned what this was about or what kind of "specialist" this was, none were answered by this rep.
Finally I just was fed up and unsure if I'd made the right decision to even submit my personal information to these people... seemingly they are either unsure of what they are doing or just incompetent. So I told the rep just to cancel my application and I would find another bank to deal with.
After thinking about it more, I decided to call back, hoping to get another more knowledgeable rep that could atleast help me understand what they were doing and why a "specialist" needed to investigate my information in the first place. This second rep decided he did not want to listen to my concerns and hung up on me!
I was upset at this point, so called back a third time and demanded to speak with a supervisor. The rep asked what the issue that I needed a supervisor for and I told him what had happened from the beginning. He explained everything they needed and I still don't understand what they need to investigate. I would stay away from Ally Bank!
I tried opening a new account with Ally Bank and they refused to open the account because my wife of 46 years has no credit in her own name. This is the first and only bank in our 46 years of marriage that refused us.
I would not try to get an account with Ally.
Customer service is rude does not comprehend English and they do not understand how to do their jobs. They call 10 times a day even after you talk to them 3 times a day. If you decide to buy a car don't use Ally.