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I spoke with a woman purportedly with upper management named jill. She told me that while she agreed with my argument, and had the authority to allow my account to remain open, she chose not to. She unveiled to me that several reg e claims that were on my account were not actual factual and had never been made, but they had never been removed and because of those i was found to have made "too many " claims.
I asked what someone should do in each and every case where someone illegally hacks into an account, and she said i handled it just as the bank had instructed and now the bank was shutting my account as a result. She said the bank no longer found me to be a "valuable customer" and that i should go find another bank. Nice customer service.
This would have been so much easier for them if they had used a little, just a little common sense. My guess is, judging by comments here and elsewhere, they will all be out of a job there by the end of 2014. Anyway, i have $1000 in my account and they say they will send me a check. What do you want to bet i never see a penny of it?
First of all their log in page is hard to find. They have auto log in That means AUTOMOBILE NOT automatic sign in Well what if the automobile log in was for a boat or a motorcycle? THEY need to spell out the word automobile so they won't waste my time thinking its automatic log in. These egg head can't think pass their brain. Time to move to a real on line bank were I can bank on line NOT ON THE PHONE!!!
After searching and dealing with several banks, I found Ally bank to be the best so far in all aspects of on-line banking including yield, website, customer service, statements, offering for a trust account, setting up transfer links between Ally and local bank, etc. etc.