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MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

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Ally Bank Customer Review

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PeterArbogast's Profile Image

1 out of 5 marks

Reviewed by PeterArbogast

Feb 9th 2013

Additional Information On My Earlier Post/review

I spoke with a woman purportedly with upper management named jill. She told me that while she agreed with my argument, and had the authority to allow my account to remain open, she chose not to. She unveiled to me that several reg e claims that were on my account were not actual factual and had never been made, but they had never been removed and because of those i was found to have made "too many " claims.

I asked what someone should do in each and every case where someone illegally hacks into an account, and she said i handled it just as the bank had instructed and now the bank was shutting my account as a result. She said the bank no longer found me to be a "valuable customer" and that i should go find another bank. Nice customer service.

This would have been so much easier for them if they had used a little, just a little common sense. My guess is, judging by comments here and elsewhere, they will all be out of a job there by the end of 2014. Anyway, i have $1000 in my account and they say they will send me a check. What do you want to bet i never see a penny of it?

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Ally Bank Reviews

Reuben518's Profile Image

Reviewed by Reuben518

Dec 22nd 2013

5 out of 5 marks

Mobile Bank is superb!

I have banked with so many banks both online and via mobile. I've practically tried them all! Ally's mobile banking is not only easy, all the features are awesome! Their mobile banking features and the way it was put together beats Citibank, Chase, TD Bank, HSBC, Bank of America and so many others. Great Job, Ally!

Is this review helpful? ▲ Yes 3 ▼ No 0

gsmiller's Profile Image

Reviewed by gsmiller

Mar 5th 2014

5 out of 5 marks

A bank I actually like

I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.

Is this review helpful? ▲ Yes 5 ▼ No 0

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