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Ally Bank Customer Review

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bturner123's Profile Image

2 out of 5 marks

Reviewed by bturner123

Jul 13th 2012

Ally Seemingly Unable To Calculate & Itemize Cd Interest Earnings Correctly

Had a pair of concurrent two-year raise-your-rate cd's at the same apy on which ally was calculating different daily interest earnings. In attempting to sort this out, was given the runaround, including by level 2 cs, told not to worry about the "robo-figures" shown on the summary pages, and assured that my total earned interest at maturity would be calculated correctly.

Now that these cd's have both matured, at my instruction i had the final balances with interest deposited into an existing money market account. At this point, neither the cd summary pages nor the one for the money market itemize how much interest i earned in total from the cd's over the two years. Nor do the paper statements i received at cd maturity show anything about total earned interest. I'm left to run the numbers myself, spotty as they are, try to sort out any errors, and in the meantime have requested that ally mail me another paper statement explicitly listing total earned interest.

Cs agreed to do this only after multiple phone calls and a fair bit of obvious disgust and annoyance in the voice of the most recent cd rep. Incredible. We're talking about several thousand dollars worth of earned interest on these two cd's, and ally apparently doesn't think it important to break out total earned interest on the accounts. What are they trying to hide? If we, the customer, didn't care about interest we'd just put our money under the mattress where we can keep an eye on it at all times. Buyer beware - ally makes a guessing game out of something that should be entirely cut and dry - nay, something they should be heralding in neon lights at every turn - our earnings.

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Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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