Had a pair of concurrent two-year raise-your-rate cd's at the same apy on which ally was calculating different daily interest earnings. In attempting to sort this out, was given the runaround, including by level 2 cs, told not to worry about the "robo-figures" shown on the summary pages, and assured that my total earned interest at maturity would be calculated correctly.
Now that these cd's have both matured, at my instruction i had the final balances with interest deposited into an existing money market account. At this point, neither the cd summary pages nor the one for the money market itemize how much interest i earned in total from the cd's over the two years. Nor do the paper statements i received at cd maturity show anything about total earned interest. I'm left to run the numbers myself, spotty as they are, try to sort out any errors, and in the meantime have requested that ally mail me another paper statement explicitly listing total earned interest.
Cs agreed to do this only after multiple phone calls and a fair bit of obvious disgust and annoyance in the voice of the most recent cd rep. Incredible. We're talking about several thousand dollars worth of earned interest on these two cd's, and ally apparently doesn't think it important to break out total earned interest on the accounts. What are they trying to hide? If we, the customer, didn't care about interest we'd just put our money under the mattress where we can keep an eye on it at all times. Buyer beware - ally makes a guessing game out of something that should be entirely cut and dry - nay, something they should be heralding in neon lights at every turn - our earnings.
When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.