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Ally Bank Customer Review

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match4060's Profile Image

5 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

Ally is the ONLY bank I'd recommend

Ally is the first bank in over 20 years that has far exceeded my expectations. Their rates are higher. Their customer service is far better than most banks. You can always get a live voice or online chat when you need it. Staff is always friendly. Your problems are resolved. You get reimbursements for ATM fees. Their online services are easy to use. Their overdraft fees are far lower than ANY other bank that I know of. And they have very flexible options for CDs and money markets. The list goes on and on. I would recommend Ally versus any other bank that I have used.

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Other Ally Bank Reviews

mpmart's Profile Image

Reviewed by mpmart

Sep 16th 2014

1 out of 5 marks

Ally Bank And It`s Rudeness...

I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.

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flowineddy's Profile Image

Reviewed by flowineddy

Aug 29th 2014

1 out of 5 marks

Worst auto leasing company ever!!!

We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.

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