Had a pair of concurrent two-year raise-your-rate CD's at the same APY on which Ally was calculating different daily interest earnings. In attempting to sort this out, was given the runaround, including by level 2 CS, told not to worry about the "robo-figures" shown on the summary pages, and assured that my total earned interest at maturity would be calculated correctly. Now that these CD's have both matured, at my instruction I had the final balances with interest deposited into an existing money market account. At this point, neither the CD summary pages nor the one for the money market itemize how much interest I earned in total from the CD's over the two years. Nor do the paper statements I received at CD maturity show anything about total earned interest. I'm left to run the numbers myself, spotty as they are, try to sort out any errors, and in the meantime have requested that Ally mail me another paper statement EXPLICITLY listing total earned interest. CS agreed to do this only after multiple phone calls and a fair bit of obvious disgust and annoyance in the voice of the most recent CD rep. Incredible. We're talking about several thousand dollars worth of earned interest on these two CD's, and Ally apparently doesn't think it important to break out total earned interest on the accounts. What are they trying to hide? If we, the customer, didn't care about interest we'd just put our money under the mattress where we can keep an eye on it at all times. Buyer beware - Ally makes a guessing game out of something that should be entirely cut and dry - nay, something they should be heralding in neon lights at every turn - OUR EARNINGS.
I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).
I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!
First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!