Had a pair of concurrent two-year raise-your-rate CD's at the same APY on which Ally was calculating different daily interest earnings. In attempting to sort this out, was given the runaround, including by level 2 CS, told not to worry about the "robo-figures" shown on the summary pages, and assured that my total earned interest at maturity would be calculated correctly. Now that these CD's have both matured, at my instruction I had the final balances with interest deposited into an existing money market account. At this point, neither the CD summary pages nor the one for the money market itemize how much interest I earned in total from the CD's over the two years. Nor do the paper statements I received at CD maturity show anything about total earned interest. I'm left to run the numbers myself, spotty as they are, try to sort out any errors, and in the meantime have requested that Ally mail me another paper statement EXPLICITLY listing total earned interest. CS agreed to do this only after multiple phone calls and a fair bit of obvious disgust and annoyance in the voice of the most recent CD rep. Incredible. We're talking about several thousand dollars worth of earned interest on these two CD's, and Ally apparently doesn't think it important to break out total earned interest on the accounts. What are they trying to hide? If we, the customer, didn't care about interest we'd just put our money under the mattress where we can keep an eye on it at all times. Buyer beware - Ally makes a guessing game out of something that should be entirely cut and dry - nay, something they should be heralding in neon lights at every turn - OUR EARNINGS.
I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.
We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.