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Ally Bank Report Card

Overall rating score 84%
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Ally Bank Customer Review

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bturner123's Profile Image

2 out of 5 marks

Reviewed by bturner123

Jul 13th 2012

Ally seemingly unable to calculate & itemize CD interest earnings correctly

Had a pair of concurrent two-year raise-your-rate CD's at the same APY on which Ally was calculating different daily interest earnings. In attempting to sort this out, was given the runaround, including by level 2 CS, told not to worry about the "robo-figures" shown on the summary pages, and assured that my total earned interest at maturity would be calculated correctly. Now that these CD's have both matured, at my instruction I had the final balances with interest deposited into an existing money market account. At this point, neither the CD summary pages nor the one for the money market itemize how much interest I earned in total from the CD's over the two years. Nor do the paper statements I received at CD maturity show anything about total earned interest. I'm left to run the numbers myself, spotty as they are, try to sort out any errors, and in the meantime have requested that Ally mail me another paper statement EXPLICITLY listing total earned interest. CS agreed to do this only after multiple phone calls and a fair bit of obvious disgust and annoyance in the voice of the most recent CD rep. Incredible. We're talking about several thousand dollars worth of earned interest on these two CD's, and Ally apparently doesn't think it important to break out total earned interest on the accounts. What are they trying to hide? If we, the customer, didn't care about interest we'd just put our money under the mattress where we can keep an eye on it at all times. Buyer beware - Ally makes a guessing game out of something that should be entirely cut and dry - nay, something they should be heralding in neon lights at every turn - OUR EARNINGS.

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Other Ally Bank Reviews

Mariacatalina's Profile Image

Reviewed by Mariacatalina

Apr 15th 2014

3 out of 5 marks

Offers no ATM cards and changing to a joint account was a nightmare.

Ally bank offers great rates but mediocre service. When I got married and added my husband to the savings account it was a mess. My husband for some reason couldn't not get access to the account after many calls and emails representative finally figured out that they needed to create a separate username and password for him. After that was sorted we decided to expand to a high interest checking account where inspecifically told the representative that I do not use debit cards thus to only send us at, cards. Today I received a debit card and have been told that ATM cards are not offered or available. Debit cards are the devil and banks want you to use them as it benefits them solely. If you lose a debit card or someone gets access to the number, then all your liquid assets are frozen until it's all sorted out. With all the id theft these days I refuse to use these cards and am highly disappointed that I have no other alternative other than closing my accounts that's were so hard to open in the first place.

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lazylazyjoe's Profile Image

Reviewed by lazylazyjoe

Apr 12th 2014

5 out of 5 marks

Excellent.

Have had ally for over 2 years. Best bank by far.I tell everyone about them. Can't believe they have anything to do with GM.

There's no monthly fee/minimum.& quick setup. But, that's common these days.

Interest on your checking.

No ATM fee. They even give you back the money the ATM charges you. One month I used $75 of ATM w/d's and got it alll back.

Low overdraft fee of $9.Free savings link for overdraft protection.

Transfer to other banks online.Free bill pay.

Deposit checks,popmoney, account details from your phone.

Customer Service is excellent too.

Never waited for than 4 minutes and most of the time there's no wait at all.App shows you wait time before you even call them. You can chat online for talk on the phone to someone 24/7 with almost no wait.

All communication they send you is stored in PDF that you can accesss.

I recently had to ask for a chargeback to MLB.com. They issued me a provisional credit in 3 days while chargeback is in progress.They sent me a form & prepaid evenvelope to fill out which I lost & reprinted (Luckily, all communication is in your profile). They even called me to make sure I didn't have any trouble filling it out.

The only situation you shouldn't consider Ally is if you make all your deposits in cash (no cash deposits), need integrated loans, or just really like going to a bank.

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