I have descended into a black hole of chaos. Never use this bank. Tried to open up an IRA because the interest rates were the best. Two full weeks of multiple conversations with supervisors who promised a return call within 24 hours 'without fail'. Never a call back. Finally, after two weeks, the long-awaited return call with message: "Please call back ASAP. Everything resolved." We call back the next day, and the same story: spoke to a manager who had no information, couldn't tell us anything, and promised a call back in 24-48 hours. Over two weeks of this nonsense. Called the CEO of ALLY bank, Barbara Yastine (646)781-2521. She is out of town, her assistant is out of the office, and the assistant's assistant who answered the phone knows nothing and promises a call back. All of this to open an IRA. Imagine trying to get my money out!
Ally bank offers great rates but mediocre service. When I got married and added my husband to the savings account it was a mess. My husband for some reason couldn't not get access to the account after many calls and emails representative finally figured out that they needed to create a separate username and password for him. After that was sorted we decided to expand to a high interest checking account where inspecifically told the representative that I do not use debit cards thus to only send us at, cards. Today I received a debit card and have been told that ATM cards are not offered or available. Debit cards are the devil and banks want you to use them as it benefits them solely. If you lose a debit card or someone gets access to the number, then all your liquid assets are frozen until it's all sorted out. With all the id theft these days I refuse to use these cards and am highly disappointed that I have no other alternative other than closing my accounts that's were so hard to open in the first place.
Have had ally for over 2 years. Best bank by far.I tell everyone about them. Can't believe they have anything to do with GM.
There's no monthly fee/minimum.& quick setup. But, that's common these days.
Interest on your checking.
No ATM fee. They even give you back the money the ATM charges you. One month I used $75 of ATM w/d's and got it alll back.
Low overdraft fee of $9.Free savings link for overdraft protection.
Transfer to other banks online.Free bill pay.
Deposit checks,popmoney, account details from your phone.
Customer Service is excellent too.
Never waited for than 4 minutes and most of the time there's no wait at all.App shows you wait time before you even call them. You can chat online for talk on the phone to someone 24/7 with almost no wait.
All communication they send you is stored in PDF that you can accesss.
I recently had to ask for a chargeback to MLB.com. They issued me a provisional credit in 3 days while chargeback is in progress.They sent me a form & prepaid evenvelope to fill out which I lost & reprinted (Luckily, all communication is in your profile). They even called me to make sure I didn't have any trouble filling it out.
The only situation you shouldn't consider Ally is if you make all your deposits in cash (no cash deposits), need integrated loans, or just really like going to a bank.