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Ally Bank Customer Review

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levnissimbaum's Profile Image

3 out of 5 marks

Reviewed by levnissimbaum

Feb 7th 2013

An Alice in Wonderland nightmare.

I have descended into a black hole of chaos. Never use this bank. Tried to open up an IRA because the interest rates were the best. Two full weeks of multiple conversations with supervisors who promised a return call within 24 hours 'without fail'. Never a call back. Finally, after two weeks, the long-awaited return call with message: "Please call back ASAP. Everything resolved." We call back the next day, and the same story: spoke to a manager who had no information, couldn't tell us anything, and promised a call back in 24-48 hours. Over two weeks of this nonsense. Called the CEO of ALLY bank, Barbara Yastine (646)781-2521. She is out of town, her assistant is out of the office, and the assistant's assistant who answered the phone knows nothing and promises a call back. All of this to open an IRA. Imagine trying to get my money out!

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Tofujim's Profile Image

Reviewed by Tofujim

Jul 25th 2014

2 out of 5 marks

Poor service

It takes too long to complete transactions. It took too long to credit my checks that I deposited with them and worst of all it is taking too long to get my money back. The customer service is very poor. I asked to close my account and have the check sent right away and I opted for the overnight Fedex. It was three business days later and I called asking where is the check, I was told that it was sent regular mail and it would be 7 to 10 business days before I would receive it. I then insisted on getting my money sooner as I needed it yesterday! Some customer service persons said I could have the original check cancelled and have another one Fedex to me but it still would take approx. 5 business days. I told them why is Ally Bank holding me up? I then asked for a Manager and this after 10 minutes holding on the phone. He stated that he was sorry but Ally Bank could not even cancel my check and that I would have to wait the 7-10 days to get my money. Needless to say this nothing short of robbery and I definitely will recommend everyone not open any account with these people. Oh, I was told by the manager that his superiors made the decision not to cancel the original check and that if there were charges due because of the money not being available they would look into reimbursing me. I told him the money was to buy a home and that if I lose the home due not enough money are they going to buy me a home?

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MACUSER100's Profile Image

Reviewed by MACUSER100

Jun 5th 2014

5 out of 5 marks

Don't Understand the Complaints

I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).

I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!

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