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Ally Bank Customer Review

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levnissimbaum's Profile Image

3 out of 5 marks

Reviewed by levnissimbaum

Feb 7th 2013

An Alice in Wonderland nightmare.

I have descended into a black hole of chaos. Never use this bank. Tried to open up an IRA because the interest rates were the best. Two full weeks of multiple conversations with supervisors who promised a return call within 24 hours 'without fail'. Never a call back. Finally, after two weeks, the long-awaited return call with message: "Please call back ASAP. Everything resolved." We call back the next day, and the same story: spoke to a manager who had no information, couldn't tell us anything, and promised a call back in 24-48 hours. Over two weeks of this nonsense. Called the CEO of ALLY bank, Barbara Yastine (646)781-2521. She is out of town, her assistant is out of the office, and the assistant's assistant who answered the phone knows nothing and promises a call back. All of this to open an IRA. Imagine trying to get my money out!

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Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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