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MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

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Ally Bank Customer Review

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McCumber2's Profile Image

1 out of 5 marks

Reviewed by McCumber2

Jan 15th 2013

Auto Banking I Do Not Like

I have ally auto now and i personally don't like it. If you one of those people who want to pay off your vehicle faster. This is not the bank you want to go to. What i have been noticing with my auto payments is that they are trying to get their money before your vehicle is paid off. I had one lady who spoke very little english telling me that the lower my unpaid balance will pay off my vehicle much faster which means my finance (tax) will increase.

I did not like that lady at all. I prefer to have someone speaking complete english without having such an odd accent. I'm very used to the britain accent and texan accent so any other than those, i highly dislike. I spoke with another lady before about putting extra money onto the principle and told me i could but this weird accent lady who spoke very little english said i couldn't. This is perfect for people who can't pay extra but not for ones who do want to pay extra. I wouldn't get this bank ever again.

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Other Ally Bank Reviews

Reuben518's Profile Image

Reviewed by Reuben518

Dec 22nd 2013

5 out of 5 marks

Mobile Bank is superb!

I have banked with so many banks both online and via mobile. I've practically tried them all! Ally's mobile banking is not only easy, all the features are awesome! Their mobile banking features and the way it was put together beats Citibank, Chase, TD Bank, HSBC, Bank of America and so many others. Great Job, Ally!

Is this review helpful? ▲ Yes 3 ▼ No 0

gsmiller's Profile Image

Reviewed by gsmiller

Mar 5th 2014

5 out of 5 marks

A bank I actually like

I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.

Is this review helpful? ▲ Yes 5 ▼ No 0

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