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MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Ally Bank Customer Review

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McCumber2's Profile Image

1 out of 5 marks

Reviewed by McCumber2

Jan 15th 2013

Auto Banking I Do Not Like

I have ally auto now and i personally don't like it. If you one of those people who want to pay off your vehicle faster. This is not the bank you want to go to. What i have been noticing with my auto payments is that they are trying to get their money before your vehicle is paid off. I had one lady who spoke very little english telling me that the lower my unpaid balance will pay off my vehicle much faster which means my finance (tax) will increase.

I did not like that lady at all. I prefer to have someone speaking complete english without having such an odd accent. I'm very used to the britain accent and texan accent so any other than those, i highly dislike. I spoke with another lady before about putting extra money onto the principle and told me i could but this weird accent lady who spoke very little english said i couldn't. This is perfect for people who can't pay extra but not for ones who do want to pay extra. I wouldn't get this bank ever again.

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Other Ally Bank Reviews

Bwasham1959's Profile Image

Reviewed by Bwasham1959

Nov 29th 2014

1 out of 5 marks

Ally Lies To Credit Bureaus

We bought a new $40000 car and the dealer had the car financed through ally. Five months later a drunk hit our car and totaled it. The drunks insurance paid for most of the amount owing against the car. My gap insurance paid the rest. Ally was notified and knew they would be paid. The entire amount for the car was paid but it took three months for the insurance companies to work it out. Ally was paid in full. When i went to buy a home i found ally had reported to the credit bureaus we were 90 days late. I have disputed and ally continues to lie. We are seeing ally for damages. Stay away from Ally.

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jgwr1206's Profile Image

Reviewed by jgwr1206

Feb 9th 2015

4 out of 5 marks

Very Little To Complain About

I love Ally, mostly for it's interest rates and lack of any atm fees anywhere. My only smallish gripe is that to change my wife's name on the account or add someone to a joint account, ally still requires faxing or mailing in a bunch of documents. Who has a fax anymore?

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