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Ally Bank Customer Review

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McCumber2's Profile Image

1 out of 5 marks

Reviewed by McCumber2

Jan 15th 2013

Auto Banking I Do Not Like

I have ally auto now and i personally don't like it. If you one of those people who want to pay off your vehicle faster. This is not the bank you want to go to. What i have been noticing with my auto payments is that they are trying to get their money before your vehicle is paid off. I had one lady who spoke very little english telling me that the lower my unpaid balance will pay off my vehicle much faster which means my finance (tax) will increase.

I did not like that lady at all. I prefer to have someone speaking complete english without having such an odd accent. I'm very used to the britain accent and texan accent so any other than those, i highly dislike. I spoke with another lady before about putting extra money onto the principle and told me i could but this weird accent lady who spoke very little english said i couldn't. This is perfect for people who can't pay extra but not for ones who do want to pay extra. I wouldn't get this bank ever again.

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jabauman's Profile Image

Reviewed by jabauman

Sep 20th 2014

5 out of 5 marks

Great Customer Service

Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.

Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!

Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.

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rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

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