Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
American Express Bank, FSB
Add
Bank Rates
Tricentury Bank
Add
Compare Banks

Ally Bank Customer Review

Post a review
Josquared's Profile Image

1 out of 5 marks

Reviewed by Josquared

Apr 27th 2012

Awful. I Just Spent The Last Hour On The Phone With No Success

I called ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after i chose savings. I called- they could not help - the system gave errors. They said i would need to try again later. I tried again later, same issues and then finally i got one step further only to receive another error. I called again.

They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time i got an error from the site, upon going back i was able to continue but only one step further until i was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me i would need to make a payment online. I had already been told that i one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case.

I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why i started this whole process- i wanted to set up auto pay. At the very beginning of my last call i was told i could stay on the line for a survey. I did. They asked about 5 short questions to which i responded to 1 for them all(1-5 range where 1 was the worst) and then i was given the option to leave a voice message and was asked if i would like to share my voice message with others i said yes to that and waited for the beep they said i would hear to begin recording- what i hear was a click and the call had ended. Nice.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Ally Bank Reviews

McFrugal's Profile Image

Reviewed by McFrugal

Oct 21st 2014

5 out of 5 marks

Very Satisfied Customer Since 2011

When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.

Is this review helpful? ▲ Yes 1 ▼ No 0

rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews