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MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Ally Bank Customer Review

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Josquared's Profile Image

1 out of 5 marks

Reviewed by Josquared

Apr 27th 2012

Awful. I Just Spent The Last Hour On The Phone With No Success

I called ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after i chose savings. I called- they could not help - the system gave errors. They said i would need to try again later. I tried again later, same issues and then finally i got one step further only to receive another error. I called again.

They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time i got an error from the site, upon going back i was able to continue but only one step further until i was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me i would need to make a payment online. I had already been told that i one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case.

I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why i started this whole process- i wanted to set up auto pay. At the very beginning of my last call i was told i could stay on the line for a survey. I did. They asked about 5 short questions to which i responded to 1 for them all(1-5 range where 1 was the worst) and then i was given the option to leave a voice message and was asked if i would like to share my voice message with others i said yes to that and waited for the beep they said i would hear to begin recording- what i hear was a click and the call had ended. Nice.

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Other Ally Bank Reviews

zanarail's Profile Image

Reviewed by zanarail

Feb 27th 2015

1 out of 5 marks

Hopeless Communications!!

Refuses to send money overseas electronically.

Refuses to fax blank forms.

Refuses to email blank forms.

Refuses to communicate via email.

What is wrong with them???? This is the 21st Century!!

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brapitt2's Profile Image

Reviewed by brapitt2

Feb 18th 2015

4 out of 5 marks

Great Online Bank

Great online bank to take advantage of high interest rates on checking and savings accounts.

Is this review helpful? ▲ Yes 1 ▼ No 0

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