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Ally Bank Customer Review

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Josquared's Profile Image

1 out of 5 marks

Reviewed by Josquared

Apr 27th 2012

Awful. I Just Spent The Last Hour On The Phone With No Success

I called ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after i chose savings. I called- they could not help - the system gave errors. They said i would need to try again later. I tried again later, same issues and then finally i got one step further only to receive another error. I called again.

They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time i got an error from the site, upon going back i was able to continue but only one step further until i was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me i would need to make a payment online. I had already been told that i one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case.

I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why i started this whole process- i wanted to set up auto pay. At the very beginning of my last call i was told i could stay on the line for a survey. I did. They asked about 5 short questions to which i responded to 1 for them all(1-5 range where 1 was the worst) and then i was given the option to leave a voice message and was asked if i would like to share my voice message with others i said yes to that and waited for the beep they said i would hear to begin recording- what i hear was a click and the call had ended. Nice.

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Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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