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Ally Bank Customer Review

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Josquared's Profile Image

1 out of 5 marks

Reviewed by Josquared

Apr 27th 2012

Awful. I just spent the last hour on the phone with no success

I called Ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after I chose savings. I called- they could not help - the system gave errors. They said I would need to try again later. I tried again later, same issues and then finally I got one step further only to receive another error. I called again. They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time I got an error from the site, upon going back I was able to continue but only one step further until I was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me I would need to make a payment online. I had already been told that I one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case. I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why I started this whole process- I wanted to set up auto pay. At the very beginning of my last call I was told I could stay on the line for a survey. I did. They asked about 5 short questions to which I responded to 1 for them all(1-5 range where 1 was the worst) and then I was given the option to leave a voice message and was asked if I would like to share my voice message with others I said yes to that and waited for the beep they said I would hear to begin recording- what I hear was a click and the call had ended. Nice...

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Other Ally Bank Reviews

cgator77's Profile Image

Reviewed by cgator77

Jul 18th 2014

5 out of 5 marks

Best Banking Experience I've had

My wife and I have a checking and savings account with Ally Bank and we LOVE It!!! Interest Rates are incredible customer service is top notch and unlike other banks such as Bank of America who we left fees are not an issue for things like needing more checks. I highly recommend Ally and their website and phone app is much better than that of Bank of America as well. People in the past I noticed have had negative reviews but it seems like most of their issues were self-inflicted. They never have done us wrong and they seem to being getting better with time even, so take that for what it's worth.

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Tofujim's Profile Image

Reviewed by Tofujim

Jul 25th 2014

2 out of 5 marks

Poor service

It takes too long to complete transactions. It took too long to credit my checks that I deposited with them and worst of all it is taking too long to get my money back. The customer service is very poor. I asked to close my account and have the check sent right away and I opted for the overnight Fedex. It was three business days later and I called asking where is the check, I was told that it was sent regular mail and it would be 7 to 10 business days before I would receive it. I then insisted on getting my money sooner as I needed it yesterday! Some customer service persons said I could have the original check cancelled and have another one Fedex to me but it still would take approx. 5 business days. I told them why is Ally Bank holding me up? I then asked for a Manager and this after 10 minutes holding on the phone. He stated that he was sorry but Ally Bank could not even cancel my check and that I would have to wait the 7-10 days to get my money. Needless to say this nothing short of robbery and I definitely will recommend everyone not open any account with these people. Oh, I was told by the manager that his superiors made the decision not to cancel the original check and that if there were charges due because of the money not being available they would look into reimbursing me. I told him the money was to buy a home and that if I lose the home due not enough money are they going to buy me a home?

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