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Ally Bank Customer Review

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Josquared's Profile Image

1 out of 5 marks

Reviewed by Josquared

Apr 27th 2012

Awful. I just spent the last hour on the phone with no success

I called Ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after I chose savings. I called- they could not help - the system gave errors. They said I would need to try again later. I tried again later, same issues and then finally I got one step further only to receive another error. I called again. They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time I got an error from the site, upon going back I was able to continue but only one step further until I was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me I would need to make a payment online. I had already been told that I one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case. I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why I started this whole process- I wanted to set up auto pay. At the very beginning of my last call I was told I could stay on the line for a survey. I did. They asked about 5 short questions to which I responded to 1 for them all(1-5 range where 1 was the worst) and then I was given the option to leave a voice message and was asked if I would like to share my voice message with others I said yes to that and waited for the beep they said I would hear to begin recording- what I hear was a click and the call had ended. Nice...

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Other Ally Bank Reviews

flowineddy's Profile Image

Reviewed by flowineddy

Aug 29th 2014

1 out of 5 marks

Worst auto leasing company ever!!!

We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.

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FarfalleAlfredo's Profile Image

Reviewed by FarfalleAlfredo

Aug 20th 2014

4 out of 5 marks

Great bank, but deposits take forever to post

I've used Ally for several years. I love that they do not charge a ton of fees, and they reimburse ATM fees charged by other banks. However, the only way to deposit is by either an eCheck or mailing in a check. Their website advertises next day availability, however I have never had an eCheck deposit post in that time frame. They always take a week. According to them, this is because my account has too many over drafts. I've had two in the past year, while waiting for a deposit to post. They're awesome if you direct deposit everything, but check deposits, try to avoid them if you can.

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