I called Ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after I chose savings. I called- they could not help - the system gave errors. They said I would need to try again later. I tried again later, same issues and then finally I got one step further only to receive another error. I called again. They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time I got an error from the site, upon going back I was able to continue but only one step further until I was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me I would need to make a payment online. I had already been told that I one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case. I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why I started this whole process- I wanted to set up auto pay. At the very beginning of my last call I was told I could stay on the line for a survey. I did. They asked about 5 short questions to which I responded to 1 for them all(1-5 range where 1 was the worst) and then I was given the option to leave a voice message and was asked if I would like to share my voice message with others I said yes to that and waited for the beep they said I would hear to begin recording- what I hear was a click and the call had ended. Nice...
I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).
I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!
First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!