I called Ally to set up autopay. That can only be done online. I started the autopay set up on line and found that the system kept reverting my payment back to checking even after I chose savings. I called- they could not help - the system gave errors. They said I would need to try again later. I tried again later, same issues and then finally I got one step further only to receive another error. I called again. They transferred me when the first person could not help. I logged out and in and refilled out the same information 5 times. The 6th time I got an error from the site, upon going back I was able to continue but only one step further until I was again at am impass. The person on the other end put me on hold (this was my 3rd time on hold) and told me I would need to make a payment online. I had already been told that I one time payment would accrue an additonal $15 charge, now the lady on the phone is telling me that is not the case. I can make a one time payment online without any extra charge. I have to sign completely out and back in for the 7th time and start from scratch entering routing numbers and more and was finally able to make a one time payment which is not why I started this whole process- I wanted to set up auto pay. At the very beginning of my last call I was told I could stay on the line for a survey. I did. They asked about 5 short questions to which I responded to 1 for them all(1-5 range where 1 was the worst) and then I was given the option to leave a voice message and was asked if I would like to share my voice message with others I said yes to that and waited for the beep they said I would hear to begin recording- what I hear was a click and the call had ended. Nice...
I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.
Ally bank account creating was very simple. Talked to Customer service via chat and they answered all my question quickly and professionally.
Mobile app is very well laid out and easy to read as well as understand.
I believe some of the negative reviews are self inflicted and would have happened with any bank (in my opinion). I haven't been inside a bank in over 4 years, now I can deposit any checks from my desk at home, this is a no brainier.