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Ally Bank Customer Review

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AllybankComment's Profile Image

1 out of 5 marks

Reviewed by AllybankComment

Jun 9th 2012

Bad - They Will Steal Your Money (I'm So Sorry I Can't Find That Username And Password In My System ...)

Ally will steal your money. They are sugary sweet on the phone 24/7. Cd matured? Want your money? They can't find your username. They're so sorry that's not the password they have on file. Sugary sweet 24/7 asking personal question after personal question, they'll keep asking and no amount of information is enough to satisfy them that you really are you. And no branch to go to in person (he he he). Hey, this isn't like some ally trick ("computer glitch", "just a little more documentation for you to notarize and mail, again", "just a few more personal questions", "someone will call you back",

"soon", "really", ha ha ha, you putz - but they are so so sugary sweet as they tell you that they are keeping your money, they're not giving your money back to you, they are keeping your money for themselves and they have hundreds and hundreds of lines to tell you about "bank security" and they "really want to protect your identity and your account" and that's why they won't give you your money back, not until you snail mail more notarized documents, not until you answer even more nosey personal questions (and if this goes on for 1/2 an hour or so, then "someone's going to call you back"). But no one calls you back.

Then you get (24/7!!! ) sugary sweet customer service rep's repeating the same lines, same questions, same demands, same lies same lies same lies. With cd's they delay long enough that the cd automatically re-news, then there are penalties to pay, plus more notarized snail mail to notarize and snail mail (and if its not certified mail then they're "so sorry" but they never got that, and if it is certified, then you just lost that fraction of a percent in interest higher than your local bank, then they still need more... )

don't open an ally account. It's not worth it for an extra few interest rate percentage points "promised". It's absolutely not worth it for a few fractions of a percent m

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Other Ally Bank Reviews

Salulu's Profile Image

Reviewed by Salulu

Dec 17th 2014

1 out of 5 marks

Horrible application process

it was like i am applying for a secret service agent positions with ally reps contacting me for the 4th time in 1 month trying to get me to continue furnish them with additional info bcos they could not verify my wife's address for a MM account. this was after we've given them more than enough info such as DL, SSN utilities, Voter Registration card, etc to validate her current address. they got hung up on an old address appearing on her DL. Terrible customer experience in the front end that made us jump to another competitor today. they made me feel like they are doing me a favor.

Is this review helpful? ▲ Yes 1 ▼ No 0

dmdicks's Profile Image

Reviewed by dmdicks

Dec 16th 2014

1 out of 5 marks

Disturbing Practices

I have been with Ally for 2 1/2 years. Yes they offer good interest rates with both checking and savings accounts. Yes getting customer service is somewhat easy. If you want to order checks, or check a posting, it is so simple, make the call and it's fixed, right? So Ally seem to do the simple things right. But what about when things go seriously wrong? I have a healthy account with high balances in checking and savings. I pay almost all of my bills through the Ally bill pay service. On two occasions Ally have paid my home mortgage payment twice in the same month even though it is set up as an automated single payment. On other occasions they have done the same with other automated payments. Attempts at getting this systemic problem fixed have been futile. If that is not bad enough how about this. Each month I have a retirement pension wired from England into my Ally account. On 6 occasions in the last year or so the payments have failed to show up. A detailed investigation has shown that Ally uses J P Morgan Chase to process incoming international wire transfers. Yes that would be the same J P Morgan Chase that has been penalized and heavily fined for international currency exchange rate fraud and other serious financial banking fraud. Two months of pressing hard has resulted in no solution to this problem. This is now in the hands of the FBI. The moral to this story is this. If you have an account with Ally, and you do not fall foul of their incompetence, you will win. If you do have any kind of serious problem you will lose. Ally seems to do business with some shady characters and they are both unable and unwilling to fix any problems that they will create for you. Good luck.

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