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Ally Bank Customer Review

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AllybankComment's Profile Image

1 out of 5 marks

Reviewed by AllybankComment

Jun 9th 2012

Bad - They Will Steal Your Money (I'm So Sorry I Can't Find That Username And Password In My System ...)

Ally will steal your money. They are sugary sweet on the phone 24/7. Cd matured? Want your money? They can't find your username. They're so sorry that's not the password they have on file. Sugary sweet 24/7 asking personal question after personal question, they'll keep asking and no amount of information is enough to satisfy them that you really are you. And no branch to go to in person (he he he). Hey, this isn't like some ally trick ("computer glitch", "just a little more documentation for you to notarize and mail, again", "just a few more personal questions", "someone will call you back",

"soon", "really", ha ha ha, you putz - but they are so so sugary sweet as they tell you that they are keeping your money, they're not giving your money back to you, they are keeping your money for themselves and they have hundreds and hundreds of lines to tell you about "bank security" and they "really want to protect your identity and your account" and that's why they won't give you your money back, not until you snail mail more notarized documents, not until you answer even more nosey personal questions (and if this goes on for 1/2 an hour or so, then "someone's going to call you back"). But no one calls you back.

Then you get (24/7!!! ) sugary sweet customer service rep's repeating the same lines, same questions, same demands, same lies same lies same lies. With cd's they delay long enough that the cd automatically re-news, then there are penalties to pay, plus more notarized snail mail to notarize and snail mail (and if its not certified mail then they're "so sorry" but they never got that, and if it is certified, then you just lost that fraction of a percent in interest higher than your local bank, then they still need more... )

don't open an ally account. It's not worth it for an extra few interest rate percentage points "promised". It's absolutely not worth it for a few fractions of a percent m

Is this review helpful? ▲ Yes 2 ▼ No 2

Other Ally Bank Reviews

rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

Is this review helpful? ▲ Yes 1 ▼ No 0

XodoX's Profile Image

Reviewed by XodoX

Jun 9th 2014

1 out of 5 marks

Worst bank ever. Disrespect customers!

Long story short. I wanted to change my address to a P.O. Box address. I made some mistake and the mail was returned. My account was then restricted. I called them to get it open again. They asked me a bunch of odd questions. They just thought I was a fraud. I told them it's my account and it's my money. Talked to countless people but nothing. I even obtained another SSN card because I couldn't find mine. All for nothing! Those morons just closed my account and I am currently banned from opening another count. You got to be kidding. Asking moronic questions such as where are you and how old are you today (like in years and days!).

Not enough they had to be bailed out but they treat you like crap. Horrible bank! When I first called, I didn't even know what happened. The guy kept on talking about home depot. Home depot this, home depot that. Told him I have no clue what he's talking about. Still kept going.

Finally I found out that they sent it to a home depot and HD called them (not true, I even called the store) that they received something for me. Not a big deal. So I mistyped the P.O. Box address.

And they wanted me to send the copy of my SSN card and driver's license by email. Enough said! Must admit I am not a native English speaker and I am pretty sure that set them off. Will file a complaint with the SEC. And I read similar complaints online. Either they are racist or they think anybody who is not a native speaker will defraud them! Who even asks for your SSN card? Couldn't find it right away and started to get mad cause they just kept on asking and asking for all kinds of things. Blood sample must have been the next thing!

Forgot the first guy's name. The other guy was David. Worst of them all was Cathy. Asking me how old I am in years and days. They must be hiring high school drop-outs. Worst things is the whole department is only 3 people, including the "supervisor" Cathy.

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