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Ally Bank Customer Review

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AllybankComment's Profile Image

1 out of 5 marks

Reviewed by AllybankComment

Jun 9th 2012

Bad - They Will Steal Your Money (I'm So Sorry I Can't Find That Username And Password In My System ...)

Ally will steal your money. They are sugary sweet on the phone 24/7. Cd matured? Want your money? They can't find your username. They're so sorry that's not the password they have on file. Sugary sweet 24/7 asking personal question after personal question, they'll keep asking and no amount of information is enough to satisfy them that you really are you. And no branch to go to in person (he he he). Hey, this isn't like some ally trick ("computer glitch", "just a little more documentation for you to notarize and mail, again", "just a few more personal questions", "someone will call you back",

"soon", "really", ha ha ha, you putz - but they are so so sugary sweet as they tell you that they are keeping your money, they're not giving your money back to you, they are keeping your money for themselves and they have hundreds and hundreds of lines to tell you about "bank security" and they "really want to protect your identity and your account" and that's why they won't give you your money back, not until you snail mail more notarized documents, not until you answer even more nosey personal questions (and if this goes on for 1/2 an hour or so, then "someone's going to call you back"). But no one calls you back.

Then you get (24/7!!! ) sugary sweet customer service rep's repeating the same lines, same questions, same demands, same lies same lies same lies. With cd's they delay long enough that the cd automatically re-news, then there are penalties to pay, plus more notarized snail mail to notarize and snail mail (and if its not certified mail then they're "so sorry" but they never got that, and if it is certified, then you just lost that fraction of a percent in interest higher than your local bank, then they still need more... )

don't open an ally account. It's not worth it for an extra few interest rate percentage points "promised". It's absolutely not worth it for a few fractions of a percent m

Is this review helpful? ▲ Yes 2 ▼ No 2

Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

Is this review helpful? ▲ Yes 1 ▼ No 0

mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

Is this review helpful? ▲ Yes 1 ▼ No 0

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