Ally will steal your money. They are sugary sweet on the phone 24/7. Cd matured? Want your money? They can't find your username. They're so sorry that's not the password they have on file. Sugary sweet 24/7 asking personal question after personal question, they'll keep asking and no amount of information is enough to satisfy them that you really are you. And no branch to go to in person (he he he). Hey, this isn't like some ally trick ("computer glitch", "just a little more documentation for you to notarize and mail, again", "just a few more personal questions", "someone will call you back",
"soon", "really", ha ha ha, you putz - but they are so so sugary sweet as they tell you that they are keeping your money, they're not giving your money back to you, they are keeping your money for themselves and they have hundreds and hundreds of lines to tell you about "bank security" and they "really want to protect your identity and your account" and that's why they won't give you your money back, not until you snail mail more notarized documents, not until you answer even more nosey personal questions (and if this goes on for 1/2 an hour or so, then "someone's going to call you back"). But no one calls you back.
Then you get (24/7!!! ) sugary sweet customer service rep's repeating the same lines, same questions, same demands, same lies same lies same lies. With cd's they delay long enough that the cd automatically re-news, then there are penalties to pay, plus more notarized snail mail to notarize and snail mail (and if its not certified mail then they're "so sorry" but they never got that, and if it is certified, then you just lost that fraction of a percent in interest higher than your local bank, then they still need more... )
don't open an ally account. It's not worth it for an extra few interest rate percentage points "promised". It's absolutely not worth it for a few fractions of a percent m
I just started with Ally and they are epic. I cannot believe the amazing customer service. If you think banking online is scary and inconvenient than let all fears go. They provide pre-paid postage envelopes to send checks, reimbursements on ATM fees, and 24 hour customer service that has virtually no wait time. It is fast convenient and supports my needs. I will never have to add "stop at the bank" on my to do list because it is all online. My bank will go with me wherever I go. To top it all of they have the best rates! The interest is accumulative. It seems to be good to be true but it really is true. They are able to afford all of these extra commodities for their customers because they don't have physical locations. That can add enormous amounts of fees having to pay more employees and property fees. Choose ally for sure!
I authorized a $25,000 withdraw from my checking account to fund a new Ally CD. Ally did the withdraw...TWICE. There is $50,000 gone from my checking account without my authority. When I called them, they said "oops"; we will refund the money in 48 hours. 48 hours later, no money. When I spoke to customer service they said it would take 4-5 more business days to return the $25,000 to my account. This is CRIMINAL. Do NOT link your checking account to your ALLY account. In fact....STAY CLEAR of this bank. They are thieves. I just hope they return my money. I will update when I see the money in my account.
Update...more than a week later, still no money in my account. So I went to my local bank and had them do a transfer back into my local checking account from Ally Bank using a "Written Statement of Unauthorized Debit" form. This form also severed ties with Ally and my local checking account. They are thieves, I repeat, STAY CLEAR of this bank.