I've been their customer since 2008. Had $180,000 no penalty CD and withdrew it with no hassle. When I tried to open checking, money market, saving and new CD account jointly with my wife after that, I could not do it on their website. I tried many secure emails, chat, phone calls, none of them could help. After one month, they found out their Web system does not allow previous customer with no account open at that time to open new accounts. My new accounts were finally created via phone call that I least preferred.
My experience and many reviews here and everywhere taught me that, with no in person contact available, they must be suspicious of anything unusual to protect their customers. Many things that can be solved easily in person could become complex online or over phone. They don't give any clues that might be helpful to solve issues because that may make them easier for bad guys to do something bad to them or their customers. There are some disadvantages for online only banks. To benefit from what they offer with no headache, you must keep things as simple as possible. Do things absolutely right at first time, don't make mistakes when contacting them like answering wrong info.
The features they have include free ATM access, best rates, no account fee, no checkbook fee, no ridiculous fees, online and mobile check deposit up to $10,000 per month. They are all true in my experience. It's good to have Ally bank. Will recommend it to others.
I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).
I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!
First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!