I've been their customer since 2008. Had $180,000 no penalty CD and withdrew it with no hassle. When I tried to open checking, money market, saving and new CD account jointly with my wife after that, I could not do it on their website. I tried many secure emails, chat, phone calls, none of them could help. After one month, they found out their Web system does not allow previous customer with no account open at that time to open new accounts. My new accounts were finally created via phone call that I least preferred.
My experience and many reviews here and everywhere taught me that, with no in person contact available, they must be suspicious of anything unusual to protect their customers. Many things that can be solved easily in person could become complex online or over phone. They don't give any clues that might be helpful to solve issues because that may make them easier for bad guys to do something bad to them or their customers. There are some disadvantages for online only banks. To benefit from what they offer with no headache, you must keep things as simple as possible. Do things absolutely right at first time, don't make mistakes when contacting them like answering wrong info.
The features they have include free ATM access, best rates, no account fee, no checkbook fee, no ridiculous fees, online and mobile check deposit up to $10,000 per month. They are all true in my experience. It's good to have Ally bank. Will recommend it to others.
I am a Dutch employee here in the USA during an Expat contract and have a LIB Visa; this visa allows me to work in the USA for the company I was send over as an Expat and gave me the formal paperwork that allowed me to apply for a US SSN number and to open an US bank account.
Ally bank has in his policies that only permanent residents are allowed to open a bank account with them while it is totally legal for people with an L1B visa to do so (like UMPQUA bank will do).
Therefore I would not recommend to open an account with them since they are not aware of the global changes of doing business international.
Dear Mr.Michael A. Carpenter (CEO)
I had set up a custodial account for my minor child. When he turned 18 and was going off to college we wanted to change this from a custodial to a joint account. On Aug. 11, 2012 I spoke to one of their representatives and was instructed to send a “letter of instruction” along with a copy of my son’s drivers license. This was done the same evening.
No notice from Ally. I followed up and was then told that I needed to send a copy of an envelope showing my son’s home mailing address. This was done on Aug. 23rd. I was told that I would hear something in 1 week.
No response from Ally. I followed up again and was then told that I now needed to fax a copy of his SS card. This was done on Aug. 31. They couldn’t find the fax and then asked that it be resent which was done on Sept. 5th.
Today I’m told that they have the necessary documentation and now after a whole month of waiting will begin the process of making the account changes.
Be prepared for many 3-4 minutes holds over many days. It’s impossible to speak to the same person twice or get anything accomplished.
Ally’s not a bad bank as long as you don’t need to speak to anybody or have anything done!