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Ally Bank Customer Review

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IlyaFeldman's Profile Image

1 out of 5 marks

Reviewed by IlyaFeldman

Dec 26th 2012

Extremely Disappointed!

Unfortunately, Ally has not lived up to my original expectation of a pleasant banking experience. On numerous occasions, the bank had gone back on its promises, denying me the bonus rate despite the fact that I had completed a CD term and routed the funds into a new CD or assuring me that funds were going to get applied to my other account with Ally and doing everything in their power to delay the process... The conversations were not always properly documented, making me loose countless hours on the phone, fighting to regain control over my money. One time, when I tried printing out a wire form online, it was unavailable. By the time the form came through in the e-mail, it was too late, and my request had to be delayed an additional day. And on, and on it goes...

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Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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