Unfortunately, Ally has not lived up to my original expectation of a pleasant banking experience. On numerous occasions, the bank had gone back on its promises, denying me the bonus rate despite the fact that I had completed a CD term and routed the funds into a new CD or assuring me that funds were going to get applied to my other account with Ally and doing everything in their power to delay the process... The conversations were not always properly documented, making me loose countless hours on the phone, fighting to regain control over my money. One time, when I tried printing out a wire form online, it was unavailable. By the time the form came through in the e-mail, it was too late, and my request had to be delayed an additional day. And on, and on it goes...
It takes too long to complete transactions. It took too long to credit my checks that I deposited with them and worst of all it is taking too long to get my money back. The customer service is very poor. I asked to close my account and have the check sent right away and I opted for the overnight Fedex. It was three business days later and I called asking where is the check, I was told that it was sent regular mail and it would be 7 to 10 business days before I would receive it. I then insisted on getting my money sooner as I needed it yesterday! Some customer service persons said I could have the original check cancelled and have another one Fedex to me but it still would take approx. 5 business days. I told them why is Ally Bank holding me up? I then asked for a Manager and this after 10 minutes holding on the phone. He stated that he was sorry but Ally Bank could not even cancel my check and that I would have to wait the 7-10 days to get my money. Needless to say this nothing short of robbery and I definitely will recommend everyone not open any account with these people. Oh, I was told by the manager that his superiors made the decision not to cancel the original check and that if there were charges due because of the money not being available they would look into reimbursing me. I told him the money was to buy a home and that if I lose the home due not enough money are they going to buy me a home?
I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).
I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!