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Ally Bank Customer Review

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IlyaFeldman's Profile Image

1 out of 5 marks

Reviewed by IlyaFeldman

Dec 26th 2012

Extremely Disappointed!

Unfortunately, Ally has not lived up to my original expectation of a pleasant banking experience. On numerous occasions, the bank had gone back on its promises, denying me the bonus rate despite the fact that I had completed a CD term and routed the funds into a new CD or assuring me that funds were going to get applied to my other account with Ally and doing everything in their power to delay the process... The conversations were not always properly documented, making me loose countless hours on the phone, fighting to regain control over my money. One time, when I tried printing out a wire form online, it was unavailable. By the time the form came through in the e-mail, it was too late, and my request had to be delayed an additional day. And on, and on it goes...

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Other Ally Bank Reviews

mpmart's Profile Image

Reviewed by mpmart

Sep 16th 2014

1 out of 5 marks

Ally Bank And It`s Rudeness...

I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.

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flowineddy's Profile Image

Reviewed by flowineddy

Aug 29th 2014

1 out of 5 marks

Worst auto leasing company ever!!!

We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.

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