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Ally Bank Customer Review

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DeniseGabbard's Profile Image

4 out of 5 marks

Reviewed by DeniseGabbard

Feb 8th 2013


Opened an account with Ally last year before tax time, and actually had our tax refund deposited to our Ally account after filing our taxes with TurboTax. Both TurboTax and Ally were great-- the tax return was submitted quickly with no glitches. Since then, we have used our Ally account for all of our checking business. We use the smartphone app to deposit checks and have never had a problem at all with the money being in our accounts the next business day. It is really easy and convenient.

Is this review helpful? ▲ Yes 2 ▼ No 0

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Busycid1's Profile Image

Reviewed by Busycid1

Apr 30th 2015

1 out of 5 marks

Disconnected customer service

My wife and I have IRA accounts with Ally. I requested a normal RMD on April 7th. After completing the required paperwork I mailed into the address provided in PA on April 8th. Today is April 30th. I have yet to receive the check even though it was withdrawn from my account April 17th (2015). Several calls later I'm repeatedly told - "it takes 7 to 10 business days for the check to reach me in Fresno, California" . Apparently the postal system only works Mon- Fri when dealing with Ally Bank correspondence.

No effort has been made to fix this problem.

An Ally customer can email or phone a customer center with a promise of a response within 2 to 3 business days. You cannot talk to a bank rep.

We'll be closing our accounts.

Before you make a deal to bank with Ally, be prepared to be served on their terms.

Is this review helpful? ▲ Yes 1 ▼ No 0

bankaman60's Profile Image

Reviewed by bankaman60

Jan 17th 2015

5 out of 5 marks

Five stars by any measure

I'm confused about the the three-star rating when most of the reviews give a glowing five-stars - maybe there were a few folks who gave one star and that dragged it down? Anyway, as most people have noted, Ally is clearly the best way to go for online banking; and for those who are put off by the lack of brick-and-mortar locations, try thinking of banking differently. If you own a smartphone and a computer, there is absolutely no reason to "go to the bank"! Everything you might ever need to do can be done online and/or on the phone. Ally's phone reps are terrific - smart and patient, knowledgable about the products, and speak clear English (and possibly Spanish as well - I haven't checked). The no fee ATM feature is for real, and it's so convenient. It's also awfully nice to get nearly 1% interest on your savings account when virtually all the other banks give you next to nothing (like .005% or some nonsense, which is effectively zero). You even earn a bit on your checking account. No minimum balances, great online and mobile banking interfaces, great customer service: a winning formula, to be sure.

Is this review helpful? ▲ Yes 5 ▼ No 1

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