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Ally Bank Customer Review

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reb52's Profile Image

5 out of 5 marks

Reviewed by reb52

Aug 20th 2012

Great Experience

This is just a great bank. You call customer service you get a real English speaking courteous person on the phone in 30 sec or less that is very nice and happy to help you. There are no fees for any amount in your accounts and you get interest in both checking and savings. Everything is free... Free checks. Free Postpaid deposit slips and envelopes. Free Debit card good at ANY ATM in the country with NO FEEs. If you are charged a fee Ally reimburses you. Free over draft protection from either a Money market accnt or from your savings. Up to 6/ mo. Its just a great experience. I love this bank.

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Other Ally Bank Reviews

jabauman's Profile Image

Reviewed by jabauman

Sep 20th 2014

5 out of 5 marks

Great Customer Service

Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.

Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!

Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.

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mpmart's Profile Image

Reviewed by mpmart

Sep 16th 2014

1 out of 5 marks

Ally Bank And It`s Rudeness...

I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.

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