Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
TIAA Direct
Add
Bank Reviews
Moven
Add
Compare Banks

Ally Bank Customer Review

Post a review
reb52's Profile Image

5 out of 5 marks

Reviewed by reb52

Aug 20th 2012

Great Experience

This is just a great bank. You call customer service you get a real English speaking courteous person on the phone in 30 sec or less that is very nice and happy to help you. There are no fees for any amount in your accounts and you get interest in both checking and savings. Everything is free... Free checks. Free Postpaid deposit slips and envelopes. Free Debit card good at ANY ATM in the country with NO FEEs. If you are charged a fee Ally reimburses you. Free over draft protection from either a Money market accnt or from your savings. Up to 6/ mo. Its just a great experience. I love this bank.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Ally Bank Reviews

MichielOosting's Profile Image

Reviewed by MichielOosting

Aug 30th 2014

1 out of 5 marks

Only permanent US citizens are welcome.

I am a Dutch employee here in the USA during an Expat contract and have a LIB Visa; this visa allows me to work in the USA for the company I was send over as an Expat and gave me the formal paperwork that allowed me to apply for a US SSN number and to open an US bank account.

Ally bank has in his policies that only permanent residents are allowed to open a bank account with them while it is totally legal for people with an L1B visa to do so (like UMPQUA bank will do).

Therefore I would not recommend to open an account with them since they are not aware of the global changes of doing business international.

Regards,

Michiel

Is this review helpful? ▲ Yes 1 ▼ No 1

dvb12503's Profile Image

Reviewed by dvb12503

Sep 7th 2012

2 out of 5 marks

Terrible – Most Difficult Banking Experience Ever!

Dear Mr.Michael A. Carpenter (CEO)

I had set up a custodial account for my minor child. When he turned 18 and was going off to college we wanted to change this from a custodial to a joint account. On Aug. 11, 2012 I spoke to one of their representatives and was instructed to send a “letter of instruction” along with a copy of my son’s drivers license. This was done the same evening.

No notice from Ally. I followed up and was then told that I needed to send a copy of an envelope showing my son’s home mailing address. This was done on Aug. 23rd. I was told that I would hear something in 1 week.

No response from Ally. I followed up again and was then told that I now needed to fax a copy of his SS card. This was done on Aug. 31. They couldn’t find the fax and then asked that it be resent which was done on Sept. 5th.

Today I’m told that they have the necessary documentation and now after a whole month of waiting will begin the process of making the account changes.

Be prepared for many 3-4 minutes holds over many days. It’s impossible to speak to the same person twice or get anything accomplished.

Ally’s not a bad bank as long as you don’t need to speak to anybody or have anything done!

Don

Is this review helpful? ▲ Yes 8 ▼ No 2

Post a review View all Reviews