Overall Rating

MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

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Ally Bank Customer Review

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reb52's Profile Image

5 out of 5 marks

Reviewed by reb52

Aug 20th 2012

Great Experience

This is just a great bank. You call customer service you get a real English speaking courteous person on the phone in 30 sec or less that is very nice and happy to help you. There are no fees for any amount in your accounts and you get interest in both checking and savings. Everything is free. Free checks. Free Postpaid deposit slips and envelopes. Free Debit card good at ANY ATM in the country with NO FEEs. If you are charged a fee Ally reimburses you. Free over draft protection from either a Money market accnt or from your savings. Up to 6/ mo. Its just a great experience. I love this bank.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Ally Bank Reviews

bankaman60's Profile Image

Reviewed by bankaman60

Jan 17th 2015

5 out of 5 marks

Five stars by any measure

I'm confused about the the three-star rating when most of the reviews give a glowing five-stars - maybe there were a few folks who gave one star and that dragged it down? Anyway, as most people have noted, Ally is clearly the best way to go for online banking; and for those who are put off by the lack of brick-and-mortar locations, try thinking of banking differently. If you own a smartphone and a computer, there is absolutely no reason to "go to the bank"! Everything you might ever need to do can be done online and/or on the phone. Ally's phone reps are terrific - smart and patient, knowledgable about the products, and speak clear English (and possibly Spanish as well - I haven't checked). The no fee ATM feature is for real, and it's so convenient. It's also awfully nice to get nearly 1% interest on your savings account when virtually all the other banks give you next to nothing (like .005% or some nonsense, which is effectively zero). You even earn a bit on your checking account. No minimum balances, great online and mobile banking interfaces, great customer service: a winning formula, to be sure.

Is this review helpful? ▲ Yes 4 ▼ No 0

AledoBilly's Profile Image

Reviewed by AledoBilly

Apr 14th 2015

1 out of 5 marks

AN UN-TRAINED MONKEY could do a better job.

NO TITLE FOR NEW GMC thanks to Ally's "Customer Care" which is in the Philippines (you know, between China and Indonesia; next to Vietnam!) Isn't "Customer Care" an appropriate name! Ally's agent said I would get my title and a refund for overpayment in 4 days. Four days later Ally's Samantha Cooper sends me a two-sentence letter that read, "This is to inform you that Ally does not hold the title to the above described vehicle." Leaving me wondering: Why? Where is my title? What about my refund? Ally confirmed my refund was sent to the wrong address, and DMV confirmed that Ally gave them the wrong address to send the title resulting in my original title being destroyed.

Seems to me that any reasonable person (or entity called "Customer Care") that got returned mail would do a little simple research, like check to see if it was sent to the same address the buyer gave on the original contract. I provided the correct address. Isn't it funny how all fourteen invoices get sent to the correct address? But my title and refund get sent to an address that is not on the contract?

I should not have to wait in line at DMV and pay for a duplicate title for a new GMC. I want the original title, not a duplicate. I paid Ally in full. I provided the correct information on the contract. It is out of my control when Ally's people can't read an address on a simple contract that they prepared.

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