I've had Ally online accts for years inc when it was GMAC and owned by the U.S. Treasury for a while. Their online system is the best of the many I have utilized over the years. I assume that FDIC makes my money safe. Liquidity by transfer to outside accts is always fast and unincumbered unless I have bought CDs; I have a lot of trouble cashing those in, so I stick to the online savings and money market accounts. Have had nightmare interaction with their so-called customer service reps who seem to be a boiler room in Pakistan maybe next door to Osama's old compound...I never phone them any more but have not had to for years so...touch wood for luck!
When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.