Overall Rating

MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

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Ally Bank Customer Review

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Pearce's Profile Image

4 out of 5 marks

Reviewed by Pearce

Jun 21st 2012

Great online bank as long as you deal with robot system; unfortunately call center personnel are the worst in the world

I've had Ally online accts for years inc when it was GMAC and owned by the U.S. Treasury for a while. Their online system is the best of the many I have utilized over the years. I assume that FDIC makes my money safe. Liquidity by transfer to outside accts is always fast and unincumbered unless I have bought CDs; I have a lot of trouble cashing those in, so I stick to the online savings and money market accounts. Have had nightmare interaction with their so-called customer service reps who seem to be a boiler room in Pakistan maybe next door to Osama's old compound...I never phone them any more but have not had to for years so...touch wood for luck!

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Other Ally Bank Reviews

zanarail's Profile Image

Reviewed by zanarail

Feb 27th 2015

1 out of 5 marks

Hopeless Communications!!

Refuses to send money overseas electronically.

Refuses to fax blank forms.

Refuses to email blank forms.

Refuses to communicate via email.

What is wrong with them???? This is the 21st Century!!

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brapitt2's Profile Image

Reviewed by brapitt2

Feb 18th 2015

4 out of 5 marks

Great Online Bank

Great online bank to take advantage of high interest rates on checking and savings accounts.

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