Overall Rating

MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank Rates
CIT Bank
Bank Reviews
Centennial Bank
Bank Rates
AIG Bank
Compare Banks

Ally Bank Customer Review

Post a review
Leeds's Profile Image

1 out of 5 marks

Reviewed by Leeds

Apr 17th 2012


Every time I call the bank I always get someone from India or the phillipines or wherever I get transferred to. These customer representatives are so rude and hateful when you can understand them. For the most simple questions I always get a very rude answer and no one ever knows what's going on with my auto loan account. I sent an insurance check to be endorsed and I never got it back. When I called about it they had no idea of what I was talking about. So after 3 weeks of of my at being in the shop I had to wait another week for a new check to be issued to myself and the body shop. Thanks ally!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Ally Bank Reviews

brapitt2's Profile Image

Reviewed by brapitt2

Feb 18th 2015

4 out of 5 marks

Great Online Bank

Great online bank to take advantage of high interest rates on checking and savings accounts.

Is this review helpful? ▲ Yes 1 ▼ No 0

WEB2013's Profile Image

Reviewed by WEB2013

Feb 22nd 2015

1 out of 5 marks

Spend Less On Commercials More On Customer Service

How this bank has numerous positive reviews is beyond me. The application process for a simple savings account (their rate is the best for basic savings, hence the single star, but rate means zero if you can't access your account) was such a cluster i opted out of the account process. The process went something like this: fill out the application on-line then wait... And wait... And wait... No emails, no calls; go online and submit and inquiry to which you get a response of 'we can't respond because email is not secure. '; call... Hold... Hold... Hold, hang-up (repeat for 2 days) call again on a sunday and finally get through to a live rep who indicates that they need a dl or utility bill to verify identity.

I guess the multiple identifying questions, along with the funding bank account info for deposit, on the application weren't adequate? Again, this is for a basic savings account (not brokerage) and i'm sending them thousands of dollars and they have the account info from which to pull these funds but they need a utility bill with my address to make sure i am who i say i am?! (of course utility companies are the pinnacle of identity security i'm sure). Per the rep it's the patriot act that necessitates this request, but odd that other on-line accounts didn't need this extra info (and a utility bill, really)?

Giving them a big break and assuming this extra id step is necessary that does't excuse that a bank w/o branches shouldn't have the lack of notice/relationship/decent customer service via technology that necessitated i pull my application. I have to state the rep was professional and friendly but the process and taking over 6 days to actually get to speak to a person, honestly had me questioning if i fell for a scam and someone highjacking ally to get personal information. Bottom line, go with capitalone360, lower rate but top tier support and website.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews