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Ally Bank Report Card

Overall rating score 84%
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Ally Bank Customer Review

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Leeds's Profile Image

1 out of 5 marks

Reviewed by Leeds

Apr 17th 2012

Horrible

Every time I call the bank I always get someone from India or the phillipines or wherever I get transferred to. These customer representatives are so rude and hateful when you can understand them. For the most simple questions I always get a very rude answer and no one ever knows what's going on with my auto loan account. I sent an insurance check to be endorsed and I never got it back. When I called about it they had no idea of what I was talking about. So after 3 weeks of of my at being in the shop I had to wait another week for a new check to be issued to myself and the body shop. Thanks ally!

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Other Ally Bank Reviews

Mariacatalina's Profile Image

Reviewed by Mariacatalina

Apr 15th 2014

3 out of 5 marks

Offers no ATM cards and changing to a joint account was a nightmare.

Ally bank offers great rates but mediocre service. When I got married and added my husband to the savings account it was a mess. My husband for some reason couldn't not get access to the account after many calls and emails representative finally figured out that they needed to create a separate username and password for him. After that was sorted we decided to expand to a high interest checking account where inspecifically told the representative that I do not use debit cards thus to only send us at, cards. Today I received a debit card and have been told that ATM cards are not offered or available. Debit cards are the devil and banks want you to use them as it benefits them solely. If you lose a debit card or someone gets access to the number, then all your liquid assets are frozen until it's all sorted out. With all the id theft these days I refuse to use these cards and am highly disappointed that I have no other alternative other than closing my accounts that's were so hard to open in the first place.

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lazylazyjoe's Profile Image

Reviewed by lazylazyjoe

Apr 12th 2014

5 out of 5 marks

Excellent.

Have had ally for over 2 years. Best bank by far.I tell everyone about them. Can't believe they have anything to do with GM.

There's no monthly fee/minimum.& quick setup. But, that's common these days.

Interest on your checking.

No ATM fee. They even give you back the money the ATM charges you. One month I used $75 of ATM w/d's and got it alll back.

Low overdraft fee of $9.Free savings link for overdraft protection.

Transfer to other banks online.Free bill pay.

Deposit checks,popmoney, account details from your phone.

Customer Service is excellent too.

Never waited for than 4 minutes and most of the time there's no wait at all.App shows you wait time before you even call them. You can chat online for talk on the phone to someone 24/7 with almost no wait.

All communication they send you is stored in PDF that you can accesss.

I recently had to ask for a chargeback to MLB.com. They issued me a provisional credit in 3 days while chargeback is in progress.They sent me a form & prepaid evenvelope to fill out which I lost & reprinted (Luckily, all communication is in your profile). They even called me to make sure I didn't have any trouble filling it out.

The only situation you shouldn't consider Ally is if you make all your deposits in cash (no cash deposits), need integrated loans, or just really like going to a bank.

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