Every time I call the bank I always get someone from India or the phillipines or wherever I get transferred to. These customer representatives are so rude and hateful when you can understand them. For the most simple questions I always get a very rude answer and no one ever knows what's going on with my auto loan account. I sent an insurance check to be endorsed and I never got it back. When I called about it they had no idea of what I was talking about. So after 3 weeks of of my at being in the shop I had to wait another week for a new check to be issued to myself and the body shop. Thanks ally!
I tried opening a new account with Ally Bank and they refused to open the account because my wife of 46 years has no credit in her own name. This is the first and only bank in our 46 years of marriage that refused us.
I would not try to get an account with Ally.
Customer service is rude does not comprehend English and they do not understand how to do their jobs. They call 10 times a day even after you talk to them 3 times a day. If you decide to buy a car don't use Ally.