Overall Rating

MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Centennial Bank
Add
Bank Rates
AIG Bank
Add
Compare Banks

Ally Bank Customer Review

Post a review
Leeds's Profile Image

1 out of 5 marks

Reviewed by Leeds

Apr 17th 2012

Horrible

Every time I call the bank I always get someone from India or the phillipines or wherever I get transferred to. These customer representatives are so rude and hateful when you can understand them. For the most simple questions I always get a very rude answer and no one ever knows what's going on with my auto loan account. I sent an insurance check to be endorsed and I never got it back. When I called about it they had no idea of what I was talking about. So after 3 weeks of of my at being in the shop I had to wait another week for a new check to be issued to myself and the body shop. Thanks ally!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Ally Bank Reviews

brapitt2's Profile Image

Reviewed by brapitt2

Feb 18th 2015

4 out of 5 marks

Great Online Bank

Great online bank to take advantage of high interest rates on checking and savings accounts.

Is this review helpful? ▲ Yes 1 ▼ No 0

WEB2013's Profile Image

Reviewed by WEB2013

Feb 22nd 2015

1 out of 5 marks

Spend Less On Commercials More On Customer Service

How this bank has numerous positive reviews is beyond me. The application process for a simple savings account (their rate is the best for basic savings, hence the single star, but rate means zero if you can't access your account) was such a cluster i opted out of the account process. The process went something like this: fill out the application on-line then wait... And wait... And wait... No emails, no calls; go online and submit and inquiry to which you get a response of 'we can't respond because email is not secure. '; call... Hold... Hold... Hold, hang-up (repeat for 2 days) call again on a sunday and finally get through to a live rep who indicates that they need a dl or utility bill to verify identity.

I guess the multiple identifying questions, along with the funding bank account info for deposit, on the application weren't adequate? Again, this is for a basic savings account (not brokerage) and i'm sending them thousands of dollars and they have the account info from which to pull these funds but they need a utility bill with my address to make sure i am who i say i am?! (of course utility companies are the pinnacle of identity security i'm sure). Per the rep it's the patriot act that necessitates this request, but odd that other on-line accounts didn't need this extra info (and a utility bill, really)?

Giving them a big break and assuming this extra id step is necessary that does't excuse that a bank w/o branches shouldn't have the lack of notice/relationship/decent customer service via technology that necessitated i pull my application. I have to state the rep was professional and friendly but the process and taking over 6 days to actually get to speak to a person, honestly had me questioning if i fell for a scam and someone highjacking ally to get personal information. Bottom line, go with capitalone360, lower rate but top tier support and website.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews