DON'T DO BUSINESS WITH ALLY!!! I tried to make a car payment on Friday at 4:15 Mountain Time online but the confirmation said it wouldn't be posted until Monday. This is the last day I can pay without being late so I called to see if I could make payment by phone and have it posted today. Operator said no, it had to be paid by 3:00 pm Eastern time. You have to read the text behind the link: "When will my payment be posted?" But I didn't notice that little tab. I would have had to make the payment before 1:00 pm my time. Who in the world holds a payment until the following Monday if it's not made by 1:00 pm Mountain Time? That's just archaic. My mortgage company takes payments and posts them until 9:00 pm at my time zone, not there's. I asked to speak to a supervisor. He had the same nasty attitude. No reasonable assistance at all. Now my payment will be reported to credit bureaus as a 30-day late. I printed out the confirmation, which is dated today and will send it to credit bureaus if ALLY reports my payment as late. And I'm transferring my car loan to a local credit union where I'm treated with more respect. I HATE ALLY'S POLICY & THE RUDE PEOPLE IN THEIR CUSTOMER SERVICE DEPARTMENT.
I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.
I checked savings because there was not an option for checking. I just started with Ally and they are epic. I cannot believe the amazing customer service. If you think banking online is scary and inconvenient than let all fears go. They provide pre-paid postage envelopes to send checks, reimbursements on ATM fees, and 24 hour customer service that has virtually no wait time. It is fast convenient and supports my needs. I will never have to add "stop at the bank" on my to do list because it is all online. My bank will go with me wherever I go. To top it all of they have the best rates! The interest is accumulative. It seems to be good to be true but it really is true. They are able to afford all of these extra commodities for their customers because they don't have physical locations. That can add enormous amounts of fees having to pay more employees and property fees. Choose ally for sure!