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Ally Bank Customer Review

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mdavies1's Profile Image

1 out of 5 marks

Reviewed by mdavies1

May 4th 2012

Horrible

DON'T DO BUSINESS WITH ALLY!!! I tried to make a car payment on Friday at 4:15 Mountain Time online but the confirmation said it wouldn't be posted until Monday. This is the last day I can pay without being late so I called to see if I could make payment by phone and have it posted today. Operator said no, it had to be paid by 3:00 pm Eastern time. You have to read the text behind the link: "When will my payment be posted?" But I didn't notice that little tab. I would have had to make the payment before 1:00 pm my time. Who in the world holds a payment until the following Monday if it's not made by 1:00 pm Mountain Time? That's just archaic. My mortgage company takes payments and posts them until 9:00 pm at my time zone, not there's. I asked to speak to a supervisor. He had the same nasty attitude. No reasonable assistance at all. Now my payment will be reported to credit bureaus as a 30-day late. I printed out the confirmation, which is dated today and will send it to credit bureaus if ALLY reports my payment as late. And I'm transferring my car loan to a local credit union where I'm treated with more respect. I HATE ALLY'S POLICY & THE RUDE PEOPLE IN THEIR CUSTOMER SERVICE DEPARTMENT.

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Other Ally Bank Reviews

MACUSER100's Profile Image

Reviewed by MACUSER100

Jun 5th 2014

5 out of 5 marks

Don't Understand the Complaints

I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).

I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!

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dsflynn2000's Profile Image

Reviewed by dsflynn2000

Jun 6th 2014

1 out of 5 marks

Harrassment, sending american jobs overseas?

First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!

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