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Ally Bank Customer Review

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mdavies1's Profile Image

1 out of 5 marks

Reviewed by mdavies1

May 4th 2012

Horrible

Don't do business with Ally! I tried to make a car payment on Friday at 4:15 Mountain Time online but the confirmation said it wouldn't be posted until Monday. This is the last day I can pay without being late so I called to see if I could make payment by phone and have it posted today. Operator said no, it had to be paid by 3:00 pm Eastern time. You have to read the text behind the link: "When will my payment be posted?" But I didn't notice that little tab. I would have had to make the payment before 1:00 pm my time. Who in the world holds a payment until the following Monday if it's not made by 1:00 pm Mountain Time?

That's just archaic. My mortgage company takes payments and posts them until 9:00 pm at my time zone, not there's. I asked to speak to a supervisor. He had the same nasty attitude. No reasonable assistance at all. Now my payment will be reported to credit bureaus as a 30-day late. I printed out the confirmation, which is dated today and will send it to credit bureaus if ALLY reports my payment as late. And I'm transferring my car loan to a local credit union where I'm treated with more respect. I hate Ally's policy and the rude people int heir customer service department.

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Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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