Don't do business with Ally! I tried to make a car payment on Friday at 4:15 Mountain Time online but the confirmation said it wouldn't be posted until Monday. This is the last day I can pay without being late so I called to see if I could make payment by phone and have it posted today. Operator said no, it had to be paid by 3:00 pm Eastern time. You have to read the text behind the link: "When will my payment be posted?" But I didn't notice that little tab. I would have had to make the payment before 1:00 pm my time. Who in the world holds a payment until the following Monday if it's not made by 1:00 pm Mountain Time?
That's just archaic. My mortgage company takes payments and posts them until 9:00 pm at my time zone, not there's. I asked to speak to a supervisor. He had the same nasty attitude. No reasonable assistance at all. Now my payment will be reported to credit bureaus as a 30-day late. I printed out the confirmation, which is dated today and will send it to credit bureaus if ALLY reports my payment as late. And I'm transferring my car loan to a local credit union where I'm treated with more respect. I hate Ally's policy and the rude people int heir customer service department.
Great online bank to take advantage of high interest rates on checking and savings accounts.
How this bank has numerous positive reviews is beyond me. The application process for a simple savings account (their rate is the best for basic savings, hence the single star, but rate means zero if you can't access your account) was such a cluster i opted out of the account process. The process went something like this: fill out the application on-line then wait... And wait... And wait... No emails, no calls; go online and submit and inquiry to which you get a response of 'we can't respond because email is not secure. '; call... Hold... Hold... Hold, hang-up (repeat for 2 days) call again on a sunday and finally get through to a live rep who indicates that they need a dl or utility bill to verify identity.
I guess the multiple identifying questions, along with the funding bank account info for deposit, on the application weren't adequate? Again, this is for a basic savings account (not brokerage) and i'm sending them thousands of dollars and they have the account info from which to pull these funds but they need a utility bill with my address to make sure i am who i say i am?! (of course utility companies are the pinnacle of identity security i'm sure). Per the rep it's the patriot act that necessitates this request, but odd that other on-line accounts didn't need this extra info (and a utility bill, really)?
Giving them a big break and assuming this extra id step is necessary that does't excuse that a bank w/o branches shouldn't have the lack of notice/relationship/decent customer service via technology that necessitated i pull my application. I have to state the rep was professional and friendly but the process and taking over 6 days to actually get to speak to a person, honestly had me questioning if i fell for a scam and someone highjacking ally to get personal information. Bottom line, go with capitalone360, lower rate but top tier support and website.