I recently opened an account with ally bank and closed it less than 2 weeks later. I called them because i noticed my birthdate in my account profile was inputted wrong and needed to be corrected. I had to answer about 4 security questions and provide her with all the necessary account info needed (no big deal). But at the end she says i need to fax them a copy of my drivers license even though i gave them all my info that was needed? They said they will call my cell 2 business days after they recieve the faxed copy.
That's 5 days from now!!? Not only that, but the service rep was giggling on the other end! I found this bank to be unprofessional. If changing something so simple is such a pain, can you imagine what would happen of you had a real issue?? Do not open an account with these people. And if you have one aleeady i suggest you pull out. Open an account with a bank that has a physical branch you can deal with.
it was like i am applying for a secret service agent positions with ally reps contacting me for the 4th time in 1 month trying to get me to continue furnish them with additional info bcos they could not verify my wife's address for a MM account. this was after we've given them more than enough info such as DL, SSN utilities, Voter Registration card, etc to validate her current address. they got hung up on an old address appearing on her DL. Terrible customer experience in the front end that made us jump to another competitor today. they made me feel like they are doing me a favor.
I have been with Ally for 2 1/2 years. Yes they offer good interest rates with both checking and savings accounts. Yes getting customer service is somewhat easy. If you want to order checks, or check a posting, it is so simple, make the call and it's fixed, right? So Ally seem to do the simple things right. But what about when things go seriously wrong? I have a healthy account with high balances in checking and savings. I pay almost all of my bills through the Ally bill pay service. On two occasions Ally have paid my home mortgage payment twice in the same month even though it is set up as an automated single payment. On other occasions they have done the same with other automated payments. Attempts at getting this systemic problem fixed have been futile. If that is not bad enough how about this. Each month I have a retirement pension wired from England into my Ally account. On 6 occasions in the last year or so the payments have failed to show up. A detailed investigation has shown that Ally uses J P Morgan Chase to process incoming international wire transfers. Yes that would be the same J P Morgan Chase that has been penalized and heavily fined for international currency exchange rate fraud and other serious financial banking fraud. Two months of pressing hard has resulted in no solution to this problem. This is now in the hands of the FBI. The moral to this story is this. If you have an account with Ally, and you do not fall foul of their incompetence, you will win. If you do have any kind of serious problem you will lose. Ally seems to do business with some shady characters and they are both unable and unwilling to fix any problems that they will create for you. Good luck.