Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Capital One 360
Add
Bank Rates
Savings Square
Add
Compare Banks

Ally Bank Customer Review

Post a review
Brown702's Profile Image

1 out of 5 marks

Reviewed by Brown702

Jul 12th 2012

Horrible Service, Unprofessional, Major Hassles.

I recently opened an account with ally bank and closed it less than 2 weeks later. I called them because i noticed my birthdate in my account profile was inputted wrong and needed to be corrected. I had to answer about 4 security questions and provide her with all the necessary account info needed (no big deal). But at the end she says i need to fax them a copy of my drivers license even though i gave them all my info that was needed? They said they will call my cell 2 business days after they recieve the faxed copy.

That's 5 days from now!!? Not only that, but the service rep was giggling on the other end! I found this bank to be unprofessional. If changing something so simple is such a pain, can you imagine what would happen of you had a real issue?? Do not open an account with these people. And if you have one aleeady i suggest you pull out. Open an account with a bank that has a physical branch you can deal with.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Ally Bank Reviews

McFrugal's Profile Image

Reviewed by McFrugal

Oct 21st 2014

5 out of 5 marks

Very Satisfied Customer Since 2011

When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.

Is this review helpful? ▲ Yes 1 ▼ No 0

rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews