I recently opened an account with ally bank and closed it less than 2 weeks later. I called them because i noticed my birthdate in my account profile was inputted wrong and needed to be corrected. I had to answer about 4 security questions and provide her with all the necessary account info needed (no big deal). But at the end she says i need to fax them a copy of my drivers license even though i gave them all my info that was needed? They said they will call my cell 2 business days after they recieve the faxed copy.
That's 5 days from now!!? Not only that, but the service rep was giggling on the other end! I found this bank to be unprofessional. If changing something so simple is such a pain, can you imagine what would happen of you had a real issue?? Do not open an account with these people. And if you have one aleeady i suggest you pull out. Open an account with a bank that has a physical branch you can deal with.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.
Long story short. I wanted to change my address to a P.O. Box address. I made some mistake and the mail was returned. My account was then restricted. I called them to get it open again. They asked me a bunch of odd questions. They just thought I was a fraud. I told them it's my account and it's my money. Talked to countless people but nothing. I even obtained another SSN card because I couldn't find mine. All for nothing! Those morons just closed my account and I am currently banned from opening another count. You got to be kidding. Asking moronic questions such as where are you and how old are you today (like in years and days!).
Not enough they had to be bailed out but they treat you like crap. Horrible bank! When I first called, I didn't even know what happened. The guy kept on talking about home depot. Home depot this, home depot that. Told him I have no clue what he's talking about. Still kept going.
Finally I found out that they sent it to a home depot and HD called them (not true, I even called the store) that they received something for me. Not a big deal. So I mistyped the P.O. Box address.
And they wanted me to send the copy of my SSN card and driver's license by email. Enough said! Must admit I am not a native English speaker and I am pretty sure that set them off. Will file a complaint with the SEC. And I read similar complaints online. Either they are racist or they think anybody who is not a native speaker will defraud them! Who even asks for your SSN card? Couldn't find it right away and started to get mad cause they just kept on asking and asking for all kinds of things. Blood sample must have been the next thing!
Forgot the first guy's name. The other guy was David. Worst of them all was Cathy. Asking me how old I am in years and days. They must be hiring high school drop-outs. Worst things is the whole department is only 3 people, including the "supervisor" Cathy.