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Ally Bank Customer Review

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Brown702's Profile Image

1 out of 5 marks

Reviewed by Brown702

Jul 12th 2012

Horrible Service, Unprofessional, Major Hassles.

I recently opened an account with ally bank and closed it less than 2 weeks later. I called them because i noticed my birthdate in my account profile was inputted wrong and needed to be corrected. I had to answer about 4 security questions and provide her with all the necessary account info needed (no big deal). But at the end she says i need to fax them a copy of my drivers license even though i gave them all my info that was needed? They said they will call my cell 2 business days after they recieve the faxed copy.

That's 5 days from now!!? Not only that, but the service rep was giggling on the other end! I found this bank to be unprofessional. If changing something so simple is such a pain, can you imagine what would happen of you had a real issue?? Do not open an account with these people. And if you have one aleeady i suggest you pull out. Open an account with a bank that has a physical branch you can deal with.

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Other Ally Bank Reviews

NoleNation11's Profile Image

Reviewed by NoleNation11

Nov 20th 2014

4 out of 5 marks

Online Banking Is Great

The level of expertise to use online banking is very low. The online banking is very easy to use and manage.

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Db97p's Profile Image

Reviewed by Db97p

Nov 18th 2014

4 out of 5 marks

Great Online Experience

I just opened a checking account and found it very easy to manage. I have had no issues thus far.

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