Overall Rating

MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
First Internet Bank
Add
Bank Reviews
State Farm Bank
Add
Compare Banks

Ally Bank Customer Review

Post a review
Brown702's Profile Image

1 out of 5 marks

Reviewed by Brown702

Jul 12th 2012

Horrible Service, Unprofessional, Major Hassles.

I recently opened an account with ally bank and closed it less than 2 weeks later. I called them because i noticed my birthdate in my account profile was inputted wrong and needed to be corrected. I had to answer about 4 security questions and provide her with all the necessary account info needed (no big deal). But at the end she says i need to fax them a copy of my drivers license even though i gave them all my info that was needed? They said they will call my cell 2 business days after they recieve the faxed copy.

That's 5 days from now!!? Not only that, but the service rep was giggling on the other end! I found this bank to be unprofessional. If changing something so simple is such a pain, can you imagine what would happen of you had a real issue?? Do not open an account with these people. And if you have one aleeady i suggest you pull out. Open an account with a bank that has a physical branch you can deal with.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Ally Bank Reviews

Bwasham1959's Profile Image

Reviewed by Bwasham1959

Nov 29th 2014

1 out of 5 marks

Ally Lies To Credit Bureaus

We bought a new $40000 car and the dealer had the car financed through ally. Five months later a drunk hit our car and totaled it. The drunks insurance paid for most of the amount owing against the car. My gap insurance paid the rest. Ally was notified and knew they would be paid. The entire amount for the car was paid but it took three months for the insurance companies to work it out. Ally was paid in full. When i went to buy a home i found ally had reported to the credit bureaus we were 90 days late. I have disputed and ally continues to lie. We are seeing ally for damages. Stay away from Ally.

Is this review helpful? ▲ Yes 2 ▼ No 0

jgwr1206's Profile Image

Reviewed by jgwr1206

Feb 9th 2015

4 out of 5 marks

Very Little To Complain About

I love Ally, mostly for it's interest rates and lack of any atm fees anywhere. My only smallish gripe is that to change my wife's name on the account or add someone to a joint account, ally still requires faxing or mailing in a bunch of documents. Who has a fax anymore?

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews