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Ally Bank Customer Review

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brightman's Profile Image

2 out of 5 marks

Reviewed by brightman

Apr 17th 2012

If You Want To Have A Late Mortgage Payment, Use Ally

Mortgage payment scheduled for 4/12, ally started processing on 4/16, while acknowledging receiving the pay request on 4/3. So it's definitely going to be late for the 4/15 deadline. On top of all this, ally sent the check to an imaginary recipient: mr. Johnson, which had been used in their test for the system error. Maybe it's yodlee rather than ally, but it's the same from where the customer sees.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Ally Bank Reviews

MACUSER100's Profile Image

Reviewed by MACUSER100

Jun 5th 2014

5 out of 5 marks

Don't Understand the Complaints

I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).

I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!

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dsflynn2000's Profile Image

Reviewed by dsflynn2000

Jun 6th 2014

1 out of 5 marks

Harrassment, sending american jobs overseas?

First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!

Is this review helpful? ▲ Yes 1 ▼ No 1

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