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Ally Bank Customer Review

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brightman's Profile Image

2 out of 5 marks

Reviewed by brightman

Apr 17th 2012

If You Want To Have A Late Mortgage Payment, Use Ally

Mortgage payment scheduled for 4/12, ally started processing on 4/16, while acknowledging receiving the pay request on 4/3. So it's definitely going to be late for the 4/15 deadline. On top of all this, ally sent the check to an imaginary recipient: mr. Johnson, which had been used in their test for the system error. Maybe it's yodlee rather than ally, but it's the same from where the customer sees.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Ally Bank Reviews

jabauman's Profile Image

Reviewed by jabauman

Sep 20th 2014

5 out of 5 marks

Great Customer Service

Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.

Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!

Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.

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mpmart's Profile Image

Reviewed by mpmart

Sep 16th 2014

1 out of 5 marks

Ally Bank And It`s Rudeness...

I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.

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