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Ally Bank Customer Review

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brightman's Profile Image

2 out of 5 marks

Reviewed by brightman

Apr 17th 2012

If You Want To Have A Late Mortgage Payment, Use Ally

Mortgage payment scheduled for 4/12, ally started processing on 4/16, while acknowledging receiving the pay request on 4/3. So it's definitely going to be late for the 4/15 deadline. On top of all this, ally sent the check to an imaginary recipient: mr. Johnson, which had been used in their test for the system error. Maybe it's yodlee rather than ally, but it's the same from where the customer sees.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Ally Bank Reviews

AledoBilly's Profile Image

Reviewed by AledoBilly

Apr 14th 2015

1 out of 5 marks

AN UN-TRAINED MONKEY could do a better job.

NO TITLE FOR NEW GMC thanks to Ally's "Customer Care" which is in the Philippines (you know, between China and Indonesia; next to Vietnam!) Isn't "Customer Care" an appropriate name! Ally's agent said I would get my title and a refund for overpayment in 4 days. Four days later Ally's Samantha Cooper sends me a two-sentence letter that read, "This is to inform you that Ally does not hold the title to the above described vehicle." Leaving me wondering: Why? Where is my title? What about my refund? Ally confirmed my refund was sent to the wrong address, and DMV confirmed that Ally gave them the wrong address to send the title resulting in my original title being destroyed.

Seems to me that any reasonable person (or entity called "Customer Care") that got returned mail would do a little simple research, like check to see if it was sent to the same address the buyer gave on the original contract. I provided the correct address. Isn't it funny how all fourteen invoices get sent to the correct address? But my title and refund get sent to an address that is not on the contract?

I should not have to wait in line at DMV and pay for a duplicate title for a new GMC. I want the original title, not a duplicate. I paid Ally in full. I provided the correct information on the contract. It is out of my control when Ally's people can't read an address on a simple contract that they prepared.

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jarcisz's Profile Image

Reviewed by jarcisz

Apr 13th 2015

1 out of 5 marks

Good Luck Closing Matured CD and Getting Your Money Soon

Closed a matured CD and requested my funds be transferred electronically (I was told it would be faster than sending me a check). Ally performed a test electronic funds transfer on April 3rd which I called and confirmed. Ten days later and I do not have my funds. They claim they made an attempt to transfer my funds but had mistakenly put in the wrong account number and the funds were returned to Ally. To that I simply requested they resend my funds using the correct account number. To that they replied it would be 3 - 5 business days. So let me get this straight - Ally screws up and because Ally screwed up the customer and rightful owner of the funds has to wait another 3-5 days to get what is rightfully theirs. If I were the owner of a bank and I made a mistake that delayed funds from being returned to a customer the last thing I would do is delay the funds any longer. Once the mistake was discovered, the only right thing to do is resend the funds immediately. It was Ally's mistake, make it right. I could go on about the time and horrible experience in dealing with customer service and trying to get this resolved but I can sum it all up in a word.... UNACCEPTABLE!!

I have another CD that has not matured yet. As soon as I get my funds from this CD I plan to pay the early withdrawal penalty and get my money out of Ally and to an institution that deserves my business. There is absolutely no excuse for not returning a customers money on a matured CD via an electronic funds transfer within a couple of days. Tomorrow will be 12 days since maturity and first contact to close CD. We are talking about $270,000. I had no issues with Ally taking my money, getting it back is another story. Beware!!!!

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