MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Mortgage payment scheduled for 4/12, ally started processing on 4/16, while acknowledging receiving the pay request on 4/3. So it's definitely going to be late for the 4/15 deadline. On top of all this, ally sent the check to an imaginary recipient: mr. Johnson, which had been used in their test for the system error. Maybe it's yodlee rather than ally, but it's the same from where the customer sees.
I authorized a $25,000 withdraw from my checking account to fund a new Ally CD. Ally did the withdraw...TWICE. There is $50,000 gone from my checking account without my authority. When I called them, they said "oops"; we will refund the money in 48 hours. 48 hours later, no money. When I spoke to customer service they said it would take 4-5 more business days to return the $25,000 to my account. This is CRIMINAL. Do NOT link your checking account to your ALLY account. In fact....STAY CLEAR of this bank. They are thieves. I just hope they return my money. I will update when I see the money in my account.
Update...more than a week later, still no money in my account. So I went to my local bank and had them do a transfer back into my local checking account from Ally Bank using a "Written Statement of Unauthorized Debit" form. This form also severed ties with Ally and my local checking account. They are thieves, I repeat, STAY CLEAR of this bank.
Refuses to send money overseas electronically.
Refuses to fax blank forms.
Refuses to email blank forms.
Refuses to communicate via email.
What is wrong with them???? This is the 21st Century!!