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Ally Bank Customer Review

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LorenGill's Profile Image

3 out of 5 marks

Reviewed by LorenGill

Sep 10th 2012

Pretty Good But Mobile Banking Is Terrible!

Ally has good, not great, customer service and rates, but it is getting the money to them that is hard. For a bank that proclaims itself innovative and is dependent on internet only their mobile banking is horrendous. For over a year and a half i heard that they would roll out their app soon. That date kept getting put back, and then when they finally came out with an app it was so far behind anyone else it was laughable. To top it off they did not have a mobile deposit option. I bank with much smaller banks that had this years ago...

Is this review helpful? ▲ Yes 3 ▼ No 1

Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

Is this review helpful? ▲ Yes 1 ▼ No 0

mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

Is this review helpful? ▲ Yes 1 ▼ No 0

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