Ally has good, not great, customer service and rates, but it is getting the money to them that is hard. For a bank that proclaims itself innovative and is dependent on internet only their mobile banking is horrendous. For over a year and a half I heard that they would roll out their app soon....that date kept getting put back, and then when they finally came out with an app it was so far behind anyone else it was laughable. To top it off they did not have a mobile deposit option. I bank with much smaller banks that had this years ago...
I tried opening a new account with Ally Bank and they refused to open the account because my wife of 46 years has no credit in her own name. This is the first and only bank in our 46 years of marriage that refused us.
I would not try to get an account with Ally.
Customer service is rude does not comprehend English and they do not understand how to do their jobs. They call 10 times a day even after you talk to them 3 times a day. If you decide to buy a car don't use Ally.