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Ally Bank Customer Review

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court's Profile Image

1 out of 5 marks

Reviewed by court

Jun 12th 2012

Terrible!!!

Had a loan for my car through ally bank, paid off the loan in full early..... Got a bill in the mail for and extra $3k! Said if it wasn't paid in 2 months it would be on my credit! So i paid it!! Just got another bill in the mail for $127.00, said it was for late fees and interest! I wouldn't bank with this bank for any reason! Terrible!! Will milk you for all your money!!!

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Other Ally Bank Reviews

mandymarie1234's Profile Image

Reviewed by mandymarie1234

Sep 4th 2014

1 out of 5 marks

Horrible Customer Service

I have a home loan on the line and my home loan officer needs documentation thru Ally indicating my loan has been paid in full on my leased car I turned in over a week ago, the loan has been paid in full over 3 weeks now. I have talked to 15 people and no one seems to care I have a home loan pending and I need documentation indicating my loan at Ally has been honored. They tell me my car inspection needs to happen first, which I was told that was going to happen within 24 to 48 hours but over a week later my car still has not been inspected, but in the same sentence they tell me my loan has been terminated. No one seems to care I have a home loan pending and I need this loan that I paid IN FULL over 3 weeks ago to show a zero balance. I can't believe how these people can screw one someone's life, especially when I have honored a loan in FULL. Very disappointed in Ally and I do NOT recommend anyone use them. I did not have a choice when I leased my vehicle, Ally was picked because I leased a GM car. My mistake and will NEVER do that again!

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MichielOosting's Profile Image

Reviewed by MichielOosting

Aug 30th 2014

1 out of 5 marks

Only permanent US citizens are welcome.

I am a Dutch employee here in the USA during an Expat contract and have a LIB Visa; this visa allows me to work in the USA for the company I was send over as an Expat and gave me the formal paperwork that allowed me to apply for a US SSN number and to open an US bank account.

Ally bank has in his policies that only permanent residents are allowed to open a bank account with them while it is totally legal for people with an L1B visa to do so (like UMPQUA bank will do).

Therefore I would not recommend to open an account with them since they are not aware of the global changes of doing business international.

Regards,

Michiel

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