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Ally Bank Customer Review

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dvb12503's Profile Image

2 out of 5 marks

Reviewed by dvb12503

Sep 7th 2012

Terrible – Most Difficult Banking Experience Ever!

Dear Mr.Michael [Redacted]

I had set up a custodial account for my minor child. When he turned 18 and was going off to college we wanted to change this from a custodial to a joint account. On Aug. 11, 2012 I spoke to one of their representatives and was instructed to send a “letter of instruction” along with a copy of my son’s drivers license. This was done the same evening.

No notice from Ally. I followed up and was then told that I needed to send a copy of an envelope showing my son’s home mailing address. This was done on Aug. 23rd. I was told that I would hear something in 1 week.

No response from Ally. I followed up again and was then told that I now needed to fax a copy of his SS card. This was done on Aug. 31. They couldn’t find the fax and then asked that it be resent which was done on Sept. 5th.

Today I’m told that they have the necessary documentation and now after a whole month of waiting will begin the process of making the account changes.

Be prepared for many 3-4 minutes holds over many days. It’s impossible to speak to the same person twice or get anything accomplished.

Ally’s not a bad bank as long as you don’t need to speak to anybody or have anything done!

Don

Is this review helpful? ▲ Yes 8 ▼ No 3

  • BabyDota
    April 27th, 2014

    they have to prevent someone stole your money from your account ..

Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

Is this review helpful? ▲ Yes 1 ▼ No 0

mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

Is this review helpful? ▲ Yes 1 ▼ No 0

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