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Ally Bank Customer Review

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dvb12503's Profile Image

2 out of 5 marks

Reviewed by dvb12503

Sep 7th 2012

Terrible – Most Difficult Banking Experience Ever!

Dear Mr.Michael A. Carpenter (CEO)

I had set up a custodial account for my minor child. When he turned 18 and was going off to college we wanted to change this from a custodial to a joint account. On Aug. 11, 2012 I spoke to one of their representatives and was instructed to send a “letter of instruction” along with a copy of my son’s drivers license. This was done the same evening.

No notice from Ally. I followed up and was then told that I needed to send a copy of an envelope showing my son’s home mailing address. This was done on Aug. 23rd. I was told that I would hear something in 1 week.

No response from Ally. I followed up again and was then told that I now needed to fax a copy of his SS card. This was done on Aug. 31. They couldn’t find the fax and then asked that it be resent which was done on Sept. 5th.

Today I’m told that they have the necessary documentation and now after a whole month of waiting will begin the process of making the account changes.

Be prepared for many 3-4 minutes holds over many days. It’s impossible to speak to the same person twice or get anything accomplished.

Ally’s not a bad bank as long as you don’t need to speak to anybody or have anything done!

Don

Is this review helpful? ▲ Yes 8 ▼ No 1

Other Ally Bank Reviews

MACUSER100's Profile Image

Reviewed by MACUSER100

Jun 5th 2014

5 out of 5 marks

Don't Understand the Complaints

I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).

I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!

Is this review helpful? ▲ Yes 3 ▼ No 0

dsflynn2000's Profile Image

Reviewed by dsflynn2000

Jun 6th 2014

1 out of 5 marks

Harrassment, sending american jobs overseas?

First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!

Is this review helpful? ▲ Yes 1 ▼ No 1

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