Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
AIG Bank
Add
Bank Rates
Amtrust Direct
Add
Compare Banks

Ally Bank Customer Review

Post a review
dvb12503's Profile Image

2 out of 5 marks

Reviewed by dvb12503

Sep 7th 2012

Terrible – Most Difficult Banking Experience Ever!

Dear Mr.Michael [Redacted]

I had set up a custodial account for my minor child. When he turned 18 and was going off to college we wanted to change this from a custodial to a joint account. On Aug. 11, 2012 I spoke to one of their representatives and was instructed to send a “letter of instruction” along with a copy of my son’s drivers license. This was done the same evening.

No notice from Ally. I followed up and was then told that I needed to send a copy of an envelope showing my son’s home mailing address. This was done on Aug. 23rd. I was told that I would hear something in 1 week.

No response from Ally. I followed up again and was then told that I now needed to fax a copy of his SS card. This was done on Aug. 31. They couldn’t find the fax and then asked that it be resent which was done on Sept. 5th.

Today I’m told that they have the necessary documentation and now after a whole month of waiting will begin the process of making the account changes.

Be prepared for many 3-4 minutes holds over many days. It’s impossible to speak to the same person twice or get anything accomplished.

Ally’s not a bad bank as long as you don’t need to speak to anybody or have anything done!

Don

Is this review helpful? ▲ Yes 8 ▼ No 2

  • BabyDota
    April 27th, 2014

    they have to prevent someone stole your money from your account ..

Other Ally Bank Reviews

rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking baseless rediculous questions online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on.

These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( I googled those streets and some of them are 40 miles away) . How do you know if I know the person or not and if you do why are you preying on my privacy. who gave you authority and access to do searches on me?

I AM VERY FRUSTRATED CUSTOMER AND VERY ANNOYED with Ally Bank! This is totally unacceptable and needs to STOP.

Is this review helpful? ▲ Yes 1 ▼ No 0

XodoX's Profile Image

Reviewed by XodoX

Jun 9th 2014

1 out of 5 marks

Worst bank ever. Disrespect customers!

Long story short. I wanted to change my address to a P.O. Box address. I made some mistake and the mail was returned. My account was then restricted. I called them to get it open again. They asked me a bunch of odd questions. They just thought I was a fraud. I told them it's my account and it's my money. Talked to countless people but nothing. I even obtained another SSN card because I couldn't find mine. All for nothing! Those morons just closed my account and I am currently banned from opening another count. You got to be kidding. Asking moronic questions such as where are you and how old are you today (like in years and days!).

Not enough they had to be bailed out but they treat you like crap. Horrible bank! When I first called, I didn't even know what happened. The guy kept on talking about home depot. Home depot this, home depot that. Told him I have no clue what he's talking about. Still kept going.

Finally I found out that they sent it to a home depot and HD called them (not true, I even called the store) that they received something for me. Not a big deal. So I mistyped the P.O. Box address.

And they wanted me to send the copy of my SSN card and driver's license by email. Enough said! Must admit I am not a native English speaker and I am pretty sure that set them off. Will file a complaint with the SEC. And I read similar complaints online. Either they are racist or they think anybody who is not a native speaker will defraud them! Who even asks for your SSN card? Couldn't find it right away and started to get mad cause they just kept on asking and asking for all kinds of things. Blood sample must have been the next thing!

Forgot the first guy's name. The other guy was David. Worst of them all was Cathy. Asking me how old I am in years and days. They must be hiring high school drop-outs. Worst things is the whole department is only 3 people, including the "supervisor" Cathy.

Is this review helpful? ▲ Yes 2 ▼ No 2

Post a review View all Reviews