MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I opened ally savings and checking accounts in early jan 2013. A week after i opened the bank account, my online account was blocked and when i called the rep was not able to explain the reason why my account was blocked. Two weeks have passed and with endless call to ally bank,they finally explained to me that the account was closed because it was linked to a fraud alert. I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally bank took the high road and assumed i was the fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident? I have all the documentation to prove that i am me and yet ally bank chose to accuse me for something that i am not. My advice to anyone who is thinking of opening an account with ally just because it has high interest rate is don't. Save yourself headache and humiliation. This bank does not care about your well being.
We bought a new $40000 car and the dealer had the car financed through ally. Five months later a drunk hit our car and totaled it. The drunks insurance paid for most of the amount owing against the car. My gap insurance paid the rest. Ally was notified and knew they would be paid. The entire amount for the car was paid but it took three months for the insurance companies to work it out. Ally was paid in full. When i went to buy a home i found ally had reported to the credit bureaus we were 90 days late. I have disputed and ally continues to lie. We are seeing ally for damages. Stay away from Ally.
I love Ally, mostly for it's interest rates and lack of any atm fees anywhere. My only smallish gripe is that to change my wife's name on the account or add someone to a joint account, ally still requires faxing or mailing in a bunch of documents. Who has a fax anymore?