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Ally Bank Customer Review

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SantiChandra's Profile Image

1 out of 5 marks

Reviewed by SantiChandra

Jan 18th 2013

The Worst Banking Experience

I opened ally savings and checking accounts in early jan 2013. A week after i opened the bank account, my online account was blocked and when i called the rep was not able to explain the reason why my account was blocked. Two weeks have passed and with endless call to ally bank,they finally explained to me that the account was closed because it was linked to a fraud alert. I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally bank took the high road and assumed i was the fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident? I have all the documentation to prove that i am me and yet ally bank chose to accuse me for something that i am not. My advice to anyone who is thinking of opening an account with ally just because it has high interest rate is don't. Save yourself headache and humiliation. This bank does not care about your well being.

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Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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