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Ally Bank Customer Review

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SantiChandra's Profile Image

1 out of 5 marks

Reviewed by SantiChandra

Jan 18th 2013

The Worst Banking Experience

I opened ally savings and checking accounts in early jan 2013. A week after i opened the bank account, my online account was blocked and when i called the rep was not able to explain the reason why my account was blocked. Two weeks have passed and with endless call to ally bank,they finally explained to me that the account was closed because it was linked to a fraud alert. I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally bank took the high road and assumed i was the fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident? I have all the documentation to prove that i am me and yet ally bank chose to accuse me for something that i am not. My advice to anyone who is thinking of opening an account with ally just because it has high interest rate is don't. Save yourself headache and humiliation. This bank does not care about your well being.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Ally Bank Reviews

bankaman60's Profile Image

Reviewed by bankaman60

Jan 17th 2015

5 out of 5 marks

Five stars by any measure

I'm confused about the the three-star rating when most of the reviews give a glowing five-stars - maybe there were a few folks who gave one star and that dragged it down? Anyway, as most people have noted, Ally is clearly the best way to go for online banking; and for those who are put off by the lack of brick-and-mortar locations, try thinking of banking differently. If you own a smartphone and a computer, there is absolutely no reason to "go to the bank"! Everything you might ever need to do can be done online and/or on the phone. Ally's phone reps are terrific - smart and patient, knowledgable about the products, and speak clear English (and possibly Spanish as well - I haven't checked). The no fee ATM feature is for real, and it's so convenient. It's also awfully nice to get nearly 1% interest on your savings account when virtually all the other banks give you next to nothing (like .005% or some nonsense, which is effectively zero). You even earn a bit on your checking account. No minimum balances, great online and mobile banking interfaces, great customer service: a winning formula, to be sure.

Is this review helpful? ▲ Yes 2 ▼ No 0

ConsumerReview's Profile Image

Reviewed by ConsumerReview

Mar 14th 2015

1 out of 5 marks

VeryDisappointed

Nothing but problems from day one. I should have known better when Ally screwed up the opening of my account by losing half my paperwork. I figured it was just an honest mistake. Well it's been nothing but problems and I haven't even had the account for a year. I used the smartphone app to deposit a check a few months ago. It was a little more than six months old. No good. Ally said they can't deposit checks over 6 months. Fine. Now I try to deposit a check from my sister. She didn't date the check. I deposit it and get an email a day later saying it was refused BUT it doesn't say it was because it was missing the date. So, I call Ally and ask the rep, if my check is missing the date, will it be rejected? He said no, it should not be a problem. So, I deposit it again using the app and again I get an email saying your check has been rejected because traveler checks, money orders and postal money orders have to be mailed in. Did I mention that this is a personal check from my sister for $30? So, I call up Ally, explain my story to the rep. and she's very sympathetic, but can't help me. I get transferred to Antonio in Tech support. He confirms:

1. The check was rejected because it had no date

2. Mailing it in to Ally wouldn't make a difference

3. The rejection email is very generic (no kidding!)

I've had more frustration with this Ally account in 10 months than I've had in 30 years of having a bank account.

Now back to my local bank where I get a few pennies less in interest but they do deposit my checks.

I closed my account. It's clear to me that wanting to be a great bank and being a great bank are not the same.

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