I opened ally savings and checking accounts in early jan 2013. A week after i opened the bank account, my online account was blocked and when i called the rep was not able to explain the reason why my account was blocked. Two weeks have passed and with endless call to ally bank,they finally explained to me that the account was closed because it was linked to a fraud alert. I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally bank took the high road and assumed i was the fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident? I have all the documentation to prove that i am me and yet ally bank chose to accuse me for something that i am not. My advice to anyone who is thinking of opening an account with ally just because it has high interest rate is don't. Save yourself headache and humiliation. This bank does not care about your well being.
Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.
Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!
Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.