I opened ALLY Savings and Checking Accounts in early Jan 2013. A week after I opened the bank account, my online account was blocked and when I called the rep was not able to explain the reason why my account was blocked.
Two weeks have passed and with endless call to Ally Bank,they finally explained to me that the account was closed because it was linked to a fraud alert.
I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally Bank took the high road and assumed I was the Fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident?
I have all the documentation to prove that I am me and yet ALLY Bank chose to accuse me for something that I am not. My advice to anyone who is thinking of opening an account with Ally just because it has high interest rate is DON'T. Save yourself headache and humiliation.
This bank does not care about your well being.
When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.