I opened ALLY Savings and Checking Accounts in early Jan 2013. A week after I opened the bank account, my online account was blocked and when I called the rep was not able to explain the reason why my account was blocked.
Two weeks have passed and with endless call to Ally Bank,they finally explained to me that the account was closed because it was linked to a fraud alert.
I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally Bank took the high road and assumed I was the Fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident?
I have all the documentation to prove that I am me and yet ALLY Bank chose to accuse me for something that I am not. My advice to anyone who is thinking of opening an account with Ally just because it has high interest rate is DON'T. Save yourself headache and humiliation.
This bank does not care about your well being.
I've used Ally for several years. I love that they do not charge a ton of fees, and they reimburse ATM fees charged by other banks. However, the only way to deposit is by either an eCheck or mailing in a check. Their website advertises next day availability, however I have never had an eCheck deposit post in that time frame. They always take a week. According to them, this is because my account has too many over drafts. I've had two in the past year, while waiting for a deposit to post. They're awesome if you direct deposit everything, but check deposits, try to avoid them if you can.
Tried to transfer $250K into Ally. They transferred it TWICE. Overdrew me at my bank. Took DAYS to get straight while my money did not earn interest. Excuses, excuses, excuses. Don't think they'll get any of my business again.