I opened ALLY Savings and Checking Accounts in early Jan 2013. A week after I opened the bank account, my online account was blocked and when I called the rep was not able to explain the reason why my account was blocked.
Two weeks have passed and with endless call to Ally Bank,they finally explained to me that the account was closed because it was linked to a fraud alert.
I had a stressful incident of being robbed and filed for a police report. Rather than asking me more documentation to prove that the person opening the account was indeed me. Ally Bank took the high road and assumed I was the Fraud. Is this really how you showed sympathy to a person who was just had a unfortunate incident?
I have all the documentation to prove that I am me and yet ALLY Bank chose to accuse me for something that I am not. My advice to anyone who is thinking of opening an account with Ally just because it has high interest rate is DON'T. Save yourself headache and humiliation.
This bank does not care about your well being.
I tried opening a new account with Ally Bank and they refused to open the account because my wife of 46 years has no credit in her own name. This is the first and only bank in our 46 years of marriage that refused us.
I would not try to get an account with Ally.
Customer service is rude does not comprehend English and they do not understand how to do their jobs. They call 10 times a day even after you talk to them 3 times a day. If you decide to buy a car don't use Ally.