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Ally Bank Customer Review

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Anders's Profile Image

2 out of 5 marks

Reviewed by Anders

May 4th 2012

Very Bad And Unreliable Online Service. Always Down And Customer Service Never Available.

I've made so far 8 auto payments online and i would say almost half (4 times) of the times it goes without a problem. The problem isn't so much with the actual transaction as it is to simply sign in! I sign in and then i get the,"ally auto isn't available right now. We'll have things back up as soon as possible. Thank you for your patience. " so of course i now have to wait until the next day or continue to check throughout the day. Not a way to do business in the 21st century! I would definitely not bank with them if this is the service, lack of, that i have to go through for just the auto payment.

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Other Ally Bank Reviews

jabauman's Profile Image

Reviewed by jabauman

Sep 20th 2014

5 out of 5 marks

Great Customer Service

Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.

Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!

Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.

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rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

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