I've made so far 8 auto payments online and I would say almost half (4 times) of the times it goes without a problem. The problem isn't so much with the actual transaction as it is to simply sign in! I sign in and then I get the,"Ally Auto isn't available right now. We'll have things back up as soon as possible. Thank you for your patience." So of course I now have to wait until the next day or continue to check throughout the day. Not a way to do business in the 21st century! I would definitely not bank with them if this is the service, lack of, that I have to go through for just the auto payment.
I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.
We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.