Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
TriState Capital Direct
Add
Bank Rates
GE Capital Bank
Add
Compare Banks

Ally Bank Customer Review

Post a review
siavashh's Profile Image

1 out of 5 marks

Reviewed by siavashh

Jan 21st 2013

Worst Bank Experience Ever.

DO NOT BANK WITH ALLY.

After four years of automated draft and getting their money on time, when we traded our Buick and Ally got their pay off, they continue to draft our account and a month later still trying to get them to refund our money. Although they are aware of the overdraft, we had to provide a certified bank statement and letter which they are telling me that it will be reviewed in a few days and after ten business days they will issue a check and if we are lucky we may get our money ten days after that, if they feel like it.

Customer service guys are like a robot, and each time there is a different answer.

Do not Bank or finance with ALLY. This bank simply SUCKS.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Ally Bank Reviews

MACUSER100's Profile Image

Reviewed by MACUSER100

Jun 5th 2014

5 out of 5 marks

Don't Understand the Complaints

I really can't understand the complaints about Ally Bank; other then when I added my wife to my accounts (it took them awhile) I've had nothing but praise for this bank. Customer Service is excellent - I've never waited longer then maybe a couple minutes and I can get help 24 / 7 (once I called at 3AM New Year's Eve -- yea, a little drunk-- but still got the help and job accomplished).

I'm drawing a higher interest rate with both my Saving Account and Money Market Account then I did with a 19 month CD at US Bank. I had and have a few CDs with Ally and one time needed to cash one in before the maturity date -- only lost the interest; other banks you lose the interest plus penalty. I use any ATM machine and they reimburse the charges, Bill Pay and all the extras - all free. Love this bank!

Is this review helpful? ▲ Yes 3 ▼ No 0

dsflynn2000's Profile Image

Reviewed by dsflynn2000

Jun 6th 2014

1 out of 5 marks

Harrassment, sending american jobs overseas?

First of all, Ally out sources jobs to the Philippines. These are American jobs that they are paying third world people a fraction of the pay to perform. Ally could be employing Americans. To top it off these people that are receiving money that could be going into Americans pockets are the most infuriating souls to ever pick up a phone. They harass account holders and they are mostly Americans. Boycott Ally!

Is this review helpful? ▲ Yes 1 ▼ No 1

Post a review View all Reviews