DO NOT BANK WITH ALLY.
After four years of automated draft and getting their money on time, when we traded our Buick and Ally got their pay off, they continue to draft our account and a month later still trying to get them to refund our money. Although they are aware of the overdraft, we had to provide a certified bank statement and letter which they are telling me that it will be reviewed in a few days and after ten business days they will issue a check and if we are lucky we may get our money ten days after that, if they feel like it.
Customer service guys are like a robot, and each time there is a different answer.
Do not Bank or finance with ALLY. This bank simply SUCKS.
When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.