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Ally Bank Customer Review

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siavashh's Profile Image

1 out of 5 marks

Reviewed by siavashh

Jan 21st 2013

Worst Bank Experience Ever.

DO NOT BANK WITH ALLY.

After four years of automated draft and getting their money on time, when we traded our Buick and Ally got their pay off, they continue to draft our account and a month later still trying to get them to refund our money. Although they are aware of the overdraft, we had to provide a certified bank statement and letter which they are telling me that it will be reviewed in a few days and after ten business days they will issue a check and if we are lucky we may get our money ten days after that, if they feel like it.

Customer service guys are like a robot, and each time there is a different answer.

Do not Bank or finance with ALLY. This bank simply SUCKS.

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Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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