My husband and I have been trying to get our funds transferred from Ally to a brokerage house for over 5 months now! They keep coming up with reasons why the will not honor our request. Completely untrained employees, investors beware!!!
I bought a car and I made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it...I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.
We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.