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Ally Bank Customer Review

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PeterArbogast's Profile Image

1 out of 5 marks

Reviewed by PeterArbogast

Feb 9th 2013

additional information on my earlier post/review

I spoke with a woman purportedly with upper management named Jill. she told me that while she agreed with my argument, and had the authority to allow my account to remain open, she chose not to. she unveiled to me that several REG E claims that were on my account were not actual factual and had never been made, but they had never been removed and because of those i was found to have made "too many " claims. I asked what someone should do in each and every case where someone illegally hacks into an account, and she said i handled it just as the bank had instructed and now the bank was shutting my account as a result. she said the bank no longer found me to be a "valuable customer" and that I should go find another bank. Nice customer service. This would have been so much easier for them if they had used a little, just a little common sense. My guess is, judging by comments here and elsewhere, they will all be out of a job there by the end of 2014.

Anyway, I have $1000 in my account and they say they will send me a check...what do you want to bet I never see a penny of it?

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Other Ally Bank Reviews

FarfalleAlfredo's Profile Image

Reviewed by FarfalleAlfredo

Aug 20th 2014

4 out of 5 marks

Great bank, but deposits take forever to post

I've used Ally for several years. I love that they do not charge a ton of fees, and they reimburse ATM fees charged by other banks. However, the only way to deposit is by either an eCheck or mailing in a check. Their website advertises next day availability, however I have never had an eCheck deposit post in that time frame. They always take a week. According to them, this is because my account has too many over drafts. I've had two in the past year, while waiting for a deposit to post. They're awesome if you direct deposit everything, but check deposits, try to avoid them if you can.

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bayouandy's Profile Image

Reviewed by bayouandy

Aug 17th 2014

1 out of 5 marks

Left hand does not know what the right hand is doing....

Tried to transfer $250K into Ally. They transferred it TWICE. Overdrew me at my bank. Took DAYS to get straight while my money did not earn interest. Excuses, excuses, excuses.....don't think they'll get any of my business again.

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