I spoke with a woman purportedly with upper management named Jill. she told me that while she agreed with my argument, and had the authority to allow my account to remain open, she chose not to. she unveiled to me that several REG E claims that were on my account were not actual factual and had never been made, but they had never been removed and because of those i was found to have made "too many " claims. I asked what someone should do in each and every case where someone illegally hacks into an account, and she said i handled it just as the bank had instructed and now the bank was shutting my account as a result. she said the bank no longer found me to be a "valuable customer" and that I should go find another bank. Nice customer service. This would have been so much easier for them if they had used a little, just a little common sense. My guess is, judging by comments here and elsewhere, they will all be out of a job there by the end of 2014.
Anyway, I have $1000 in my account and they say they will send me a check...what do you want to bet I never see a penny of it?
Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.
Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!
Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.