I spoke with a woman purportedly with upper management named Jill. she told me that while she agreed with my argument, and had the authority to allow my account to remain open, she chose not to. she unveiled to me that several REG E claims that were on my account were not actual factual and had never been made, but they had never been removed and because of those i was found to have made "too many " claims. I asked what someone should do in each and every case where someone illegally hacks into an account, and she said i handled it just as the bank had instructed and now the bank was shutting my account as a result. she said the bank no longer found me to be a "valuable customer" and that I should go find another bank. Nice customer service. This would have been so much easier for them if they had used a little, just a little common sense. My guess is, judging by comments here and elsewhere, they will all be out of a job there by the end of 2014.
Anyway, I have $1000 in my account and they say they will send me a check...what do you want to bet I never see a penny of it?
I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.
We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.