B+ MyBankTracker Rating

American Bank

About American Bank

American Bank, rated 5-Stars by BauerFinancial, Inc. as one of the strongest financial institutions in the nation, is a locally-owned community bank based in Allentown, PA. American Bank offers a complete selection of banking products and services to suit the needs of consumers and businesses and includes checking, money market, savings, certificates of deposit, consumer and commercial loans and Visa credit cards. Dedicated to providing customers superior, personalized customer service, American Bank also offers some of the best loan and deposit rates available and as a result, has received the Bankrate.com® Top Tier award for consistently offering annual percentage yields (APYs) that were among the highest reported. Their online banking service, AmericanBank Online, allows customers to bank conveniently and delivers a full range of real-time online banking services free of charge including online bill payment and presentment, ACH Direct, transfers between accounts, transaction history, check images and e-Statements. American Bank is FDIC insured.

American Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful American Bank Bank Customer Reviews

  • R
    Reviewed By rgeast Dec 7, 2015

    Poor online customer support and web site

    I have used American Bank online, started with PCBanker.com and now AMBK.com. Then my troubles began! I have a very small family partnership. We have about 5 to 10 transactions per month.

    I was drawn to AMBK because they were local. I am also in PA.

    Couple issues that I have. EVERY TIME i log into their system, i have to receive a text or email with a 10 digit verification code. EVERY TIME i login, even multiple times per day. They us O's and 0's and mix 1's and l's. It is a pain!

    Now they offered being able to deposit by phone to a certain amount. If you want to deposit a check or checks over that amount you must mail them. In the past I could print a deposit ticket with my check amount and all the account numbers inserted. Now you cannot print it from their web site, they removed it. I have to call and ask for them to email a copy of a deposit ticket and fill it out.

    There online customer service is non existent. I sent messages asking about the deposit ticket issues and 10 hours later, still no response. I posted the message at 7 AM EST.

    There interest rates are very low and reports are not easy to use. I am very frustrated with them!

    Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A