B MyBankTracker Rating

American Express Credit Cards

About American Express Credit Cards

Established in 1850 in New York City, American Express operates in over 130 countries around the globe. Learn more about our presence throughout the world.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful American Express Credit Cards Bank Customer Reviews

  • V
    Reviewed By Vegaswolf Jun 1, 2013

    Best Card I've Had in 25 Years

    Been a holder since 2006 - nothing compares to AMEX service. All others are just noise. Disputes are handled immeidately and not avoided where most others treat you like the bad guy.

    Rewards are excellent, their website is never down. You speak to real people in the USA if you States based. What more could you ask for?

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  • B
    Reviewed By Banker Feb 7, 2013

    Poor - Not Acceptable

    Small Business Saturday - Nov 24th.

    The Idea is to support a small business by spending $25 at a small business American Express issues $25 credit to your account! I called and asked for details and well explained and also mentioned that additional cards member would be qualified for the same $25 credit by spending $25 Plus on Small Business Day.
    1) there was propblem when I tried to register my card - one line at the middle of the screen. I called American Express, Agent assured me the card was registered and I will see that authomatic credit within max 72 hours. t he same for additional card members
    2)we spend more than $25 on each card. watied more than 72 hours. No credit issued to our account.
    3)Called again. This time the agent mentioned. it takes One billing cycle.
    4)Called again. This time mentioned it is 60 days. after transaction
    5)I called again. this time I was on hold forever, connected to India. and agent mentioned Sir you have never been registered you are not qualified.
    6) looks like SCAM - and Poor Customer Service. We would have used other cards and would not waste so much time on calling this company. hard to Trust.

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  • M
    Reviewed By meteorsurfer Jul 20, 2013

    Horrible

    Got the serve card as promo from zynga. Then never bothered with the acct as i opened it for $5.00, so no big deal. Then was sent a promo for adding $25. 00 they would give me $25. 00 so i did it. Transferring the money from my linked debit card from my bank. Was reissued another card and i activated and was sent confirmation etc. I have never been able to use the card at atms or at a store. I can't transfer my funds thru my online acct back to my bank. Called customer service and was told that i was running the card wrong. That i needed to run it as a credit purchase. I told the agent that i wasn't able to do the transfer to my bank and he assured me that all was well and fixed if i would follow his instructions. I made the trip to their atm locations (2-3 attempts at different locations) card still not working. Getting error it is an invalid account. I then get a email saying my acct was suspended for unusual activity? So i called customer service again, got sent to their id security department, i then had to fax all the documents they needed to prove it is me was told again my account is fine. Well, since all this has been happening, my bank is over drawn from me not being able to transfer money back and also a charge for amx evidently trying to take money from my checking acct. So i am out $60. 00 in bank charges because of this great financial institute, which i believe amx is responsible for. I asked the agent who was gonna reimburse me for this and was told she did not have the authority to it, so i asked who does and never got a straight answer. I still cannot do anything in the serve account but add money. I am going out and trying to use the card today but i know it isn't going to work because the original problem has been totally overlooked, even with me telling them this. A bunch of untrained idiots. If i won the lottery i would never let amx touch a penny of it.

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  • Type Fee National Average
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