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American Express Bank, FSB Customer Review

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Query's Profile Image

1 out of 5 marks

Reviewed by Query

Jun 14th 2012

Poor expereince !

It holds the payment upto 5 days. then money is out of my bank acount but not showing in the on line account.

Also they keep the merchant credit for a very long time.

Since they are the bank I am sure they have good reasons for it. and

not a good game for customers.

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Other American Express Bank, FSB Reviews

trav2437's Profile Image

Reviewed by trav2437

Aug 14th 2014

5 out of 5 marks

Very surprised to read the negative reviews

Wow. I think I applied for our first American Express credit card in the 1970's. I thought AmEx was very reputable then and my opinion has never changed. I feel "safe" with American Express. Now in our 60's it is one of only 2 credit cards that my husband and I use.

We recently opened an on-line savings with AmEx to get some interest on our money. I am very pleased to have recently discovered that I can now view the date on which my interest is posted. I have only made two withdrawals and both were done within a couple of days- less time than I was told was needed.

I have had to contact customer service on many occasions over these 40 years and I have always been treated courteously and professionally. Every matter was handled to my complete satisfaction.

We continue to be very satisfied American Express customers and I'm sorry and puzzled to read that some people feel differently.

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deutsch's Profile Image

Reviewed by deutsch

May 21st 2014

1 out of 5 marks

Needs to link to Amex credit card

I have both an american express credit card and the FSB personal high yield savings account. Problem is, the two are not linked! That's correct, you cannot go on the FSB webpage to your savings account and pay directly to your Amex credit card balance. I provided that feedback to the bank and they said they would pass that suggestion to their leadership team, as it makes very good sense! That is insane, and this transfer function needs to be added immediately or I will close my FSB savings account.

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