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American Express Bank, FSB Customer Review

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Query's Profile Image

1 out of 5 marks

Reviewed by Query

Jun 14th 2012

Poor expereince !

It holds the payment upto 5 days. then money is out of my bank acount but not showing in the on line account.

Also they keep the merchant credit for a very long time.

Since they are the bank I am sure they have good reasons for it. and

not a good game for customers.

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Other American Express Bank, FSB Reviews

harringtonedward1g's Profile Image

Reviewed by harringtonedward1g

Oct 11th 2014

1 out of 5 marks

Very Disappointing Customer Service

I tried to make an online transfer to my brokerage account. The transaction was blocked for no good reason. Then customer service said they could not help me or remove the block until tuesday when the corporate office is open again from 9am to 5pm. That's not customer service.

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trav2437's Profile Image

Reviewed by trav2437

Aug 14th 2014

5 out of 5 marks

Very surprised to read the negative reviews

Wow. I think I applied for our first American Express credit card in the 1970's. I thought AmEx was very reputable then and my opinion has never changed. I feel "safe" with American Express. Now in our 60's it is one of only 2 credit cards that my husband and I use.

We recently opened an on-line savings with AmEx to get some interest on our money. I am very pleased to have recently discovered that I can now view the date on which my interest is posted. I have only made two withdrawals and both were done within a couple of days- less time than I was told was needed.

I have had to contact customer service on many occasions over these 40 years and I have always been treated courteously and professionally. Every matter was handled to my complete satisfaction.

We continue to be very satisfied American Express customers and I'm sorry and puzzled to read that some people feel differently.

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