Overall Rating

B
Grade

American Express Bank, FSB Report Card

Overall rating score 64%
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American Express Bank, FSB Customer Review

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Query's Profile Image

1 out of 5 marks

Reviewed by Query

Jun 14th 2012

Poor expereince !

It holds the payment upto 5 days. then money is out of my bank acount but not showing in the on line account.

Also they keep the merchant credit for a very long time.

Since they are the bank I am sure they have good reasons for it. and

not a good game for customers.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other American Express Bank, FSB Reviews

JHayes's Profile Image

Reviewed by JHayes

Dec 23rd 2013

2 out of 5 marks

So frustrating and maddening I had to take up zen meditation.

The confirmation papers say one thing, but then the card is denied. My credit is excellent, I rarely use credit, and now I remember why. I chose this card carefully and opened the account for the sole purpose of making a single large purchase, and then on the morning of the purchase, the card was denied. I tried to contact customer service but the wait times are so absurdly long that I had to make a decision and just paid using other funds. I tried later to contact AmEx again and after being passed around from chat to phone to phone to phone and waiting on hold for 30 minutes the call was somehow disconnected. I regret opening the account and I'm left with frustration and ill will towards this colossal credit institution that cannot do what they say or find time to help me when I seek help. Finally, online AmEx does not offer a platform for complaints or expressing dissatisfaction, and I can't even send them an email. I guess they thing they're perfect or untouchable or something or just don't care.

Is this review helpful? ▲ Yes 2 ▼ No 0

Kreis's Profile Image

Reviewed by Kreis

May 24th 2013

2 out of 5 marks

Customer Service At This Bank In The Worst I Have Run Into In Fifty Years Of Banking.

I open a money market account with bank earlier this week. After the account was opened i found their customer service is by far the worst i have run into in fifty years of doing business at least twenty bank i have had account with. As soon as i can find another bank, i will be moving my account.

Is this review helpful? ▲ Yes 1 ▼ No 1

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