The unfortunate issue with websites like these is that most people who seek to write a review are upset and want to vent about something. The truth is arvest is a great bank. They honestly care about their customers, and will work to fix any problems they can. They also have some of the lowest banking fees around. Their nsf fee is only $17, one of the lowest in the country. Plus their cutoff time is at 8 pm instead of in the middle of the day like many competitors. This leaves you more time to make a deposit to clear up any negative before a fee hits. If you have questions regarding their customer service see JDpower. Com. They have won the "highest customer satisfaction with retail banking" several times including during 2012 and 2013. Every time i go in a branch everyone is very friendly, and greets me by name. If i have a question they quickly get me an answer. Arvest is also a very stable company. They have never needed assistance through any economically hard times. They seem to make sound business decision so i know i can trust them with my money.
A few months ago. Arvest bought out our bank (Union Bank). On more than one occasion our deposits have not posted at the end of the day. We are not talking about thousands of dollars where they would need to verify a check first.
The first time it happened it didn't get credited until we went to the bank with the deposit slip. They couldn't give us a reason,
This past Friday, before noon, my husband deposited $600. On Saturday, I went to use the debit card for a $40 transaction. It was declined.
I checked my online statement and sure enough, once again, it was not showing the deposit.
So yesterday (Monday) my husband went to the bank again and they had to force the deposit through.
We were told that Arvest has a 'out of date' system and that these things will keep happening until they get up to speed.
Before they bought out Union Bank. Our deposits were there for use immediately after the deposit (didn't even have to wait till the end of the day)
I think we have given Arvest enough chances and now they told us this will keep happening until they get updated, I am looking for another bank.
Last Monday I went to Arvest to drop off a $100 deposit, and I got a receipt, thought we were good to go. Next day I call to pay for my sons medical bill through the phone.... got a call the next day hearing that my card was declined. Went online to check my account today, and I had a negative?? I went through my transactions and nothing shows that the deposit was put through.... I have a receipt saying that it was but not the money?? So..... my sons bill is now past due and I have no idea where my money went and nothing is being done. They stole $100 from me, and I have proof. Terrible time for this knowing that I'm not exactly financially stable but it's "not their problem"
|Non-Sufficient Fund (Overdraft)||$17||$30|
|Stop Payment item||$0||$27|
|Domestic Wire Transfer (Outbound)||$0||$22|
|Domestic Wire Transfer (Inbound)||$0||$9|
No Arvest fee for 6 non-Arvest ATM transactions per month