After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.
Only choose this bank if you want to be repeatedly inconveneinced. We have had debit cards cancelled with no warning leaving me straded away from home with no way to buy gas (I rarely carry cash), fees charged out of the blue (we did eventually get the money back), accounts with a balance cancelled for nonactivity even though they send a statement every month as though nothing was wrong, etc...
After having enough money in the bank to make the purchase, thay declined our request for a car loan. Of course we have NO credit (not bad) except our mortgage (which has never been late)since we choose to save for all our purchases instead of paying interest, but apparently they do not take into consideration the 8 years of loyalty our family has given them. They told us they could only give us the loan if we gave them the ENTIRE purchase price of the car to lock into one of their CD's (at the lowest rate in town) which would tie up our savings leaving us no choice but to get a loan if we had an emergency. (sound a bit fishy?)
Needless to say, this bank has put us through a lot. It takes a lot of time and work to change banks and that is the ONLY reason we have banked with them this long. Do yourself and choose a different bank.
Previous to this I had my account information turned over to the IRS for one year without so much as a "by your leave" within one week of the date on the Summons. The IRC gives a period of 20 days for a target of a third party summons to file a Petition to Quash in federal court, but I wasn't even afforded the opportunity. Marvelous customer service! Subsequently, I closed my account.
I WILL NEVER HAVE A BANK ACCOUNT WITH THESE SCOUNDRELS AGAIN! In fact, I can do just fine without a bank account, thank you very much!