After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.
I was having difficulties with a Purchase\Service charge, and I had a wonderful representative talk with me to explain exactly what is going on. Thank you Michelle D for being so patient with me and understanding.
I walked into the bank, and there had to be at least 15 people, some working, some talking, I needed a signature guarantee stamp, and NOT ONE person could do it. I was told to come back later. Its a far drive for me so I called first and NO ONE had shown up to work that could do it so now I have to wait another 45 minutes, call again and HOPE someone decides to show up for work that can handle a simple signature guarantee. This is not the way to do business