After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.
I was going to purchase a gift card and went to a ARVEST bank branch in Bull Shoals, Ar. Requested that the address be added to the card account by the teller. The young teller stated that it CAN NOT be done, and a gift card has no room to attach a address. I related that it can be done, with the teller getting an attitude and TELLING me that it could not be done.. Went back to my car drove another 22 miles to the next ARVEST Bank branch, walked in and requested the teller to do the same.. She related that it can not be done.. I said it could be done and would bet one hundred dollars, she laughed and advised me to talk to the acting branch manager. I walked over to her desk, requested the same thing the address added to the account info. She told me it could not be done, again with an attitude.. I told her that it can be done, and maybe they could take a course on how to do it.
Left the bank, traveled another 37 miles, and walked into another ARVEST branch, walked up to the teller, requested that my address be added to my Gift card account.. Sure no problem. done in less than 3 min.s took me 1 hour driving time, three banks, and attitude from three tellers to get it right. I would leave this bank in a heart beat... my wife is good friend with a few of the tellers.
Attitude, not knowing what can be done on an account. and the I know more than you attitude or looking down at the know nothing customer.
I deposit $1,200,000,000,000 usd in $100 2006A series and they still except the deposit slip that deposited my $100's and they tried to say they denied my deposit. Then buying 29 bank of america branches with the money i deposited. this my Obama tax cut that i deposited to the account and they said were robbing your account. i got me a lawyer to sue arvest bank to get my Obama tax cut from arvest bank. I tried to deposit the money with a partial deposit of $269 using a deposit slip that would reveal my hundreds to arvest bank. they scribbled out the full amount and only included the partial off the deposit slip and the partial they could have took my deposit they still did and bought other bank of america branches off of a $570 billion dollar copyright.