Overall Rating

C+
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Arvest Bank Report Card

Overall rating score 47%
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294
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Arvest Bank Customer Review

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kristi c's Profile Image

1 out of 5 marks

Reviewed by kristi c

Feb 26th 2010

After 15 years they say they don't care

After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.

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Other Arvest Bank Reviews

Zacharyb's Profile Image

Reviewed by Zacharyb

Mar 14th 2014

5 out of 5 marks

Excellent

I was having difficulties with a Purchase\Service charge, and I had a wonderful representative talk with me to explain exactly what is going on. Thank you Michelle D for being so patient with me and understanding.

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tutu's Profile Image

Reviewed by tutu

Feb 5th 2014

2 out of 5 marks

needed a signature guarantee stamp. NO ONE could do it

I walked into the bank, and there had to be at least 15 people, some working, some talking, I needed a signature guarantee stamp, and NOT ONE person could do it. I was told to come back later. Its a far drive for me so I called first and NO ONE had shown up to work that could do it so now I have to wait another 45 minutes, call again and HOPE someone decides to show up for work that can handle a simple signature guarantee. This is not the way to do business

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