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Arvest Bank Customer Review

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hercules12345's Profile Image

1 out of 5 marks

Reviewed by hercules12345

Apr 9th 2011

Arvest disobeys the law!

Back in 2009, the IRS sent Lindsey Mgt. Company, Inc. a third party summons requesting the bank name and account number of the account from which my rent is drafted. Well, I live with my brother and it is HIS account the rent is drafted from. I thought I was safe. However, Lindsey Mgt. told me that unless I filed a Petition to Quash the summons, they would comply. (Perhaps because my name is on the lease.) So I did and I lost. IRS got the bank name (Arvest) and the account number (my brother's). Then they send a third party summons to Arvest asking them to turn over multiple years of bank statements from MY BROTHER'S ACCOUNT! No matter that the Summons had my name on it and their privacy policy states that they wouldn't do it and even the local Harrison, AR branch mgr. said that they wouldn't, they did it anyway. Arvest bank honored a third party summons directed at me and turned over bank statements from an account I had NO signing authority over. My brother's personal privacy was violated!

Previous to this I had my account information turned over to the IRS for one year without so much as a "by your leave" within one week of the date on the Summons. The IRC gives a period of 20 days for a target of a third party summons to file a Petition to Quash in federal court, but I wasn't even afforded the opportunity. Marvelous customer service! Subsequently, I closed my account.

I WILL NEVER HAVE A BANK ACCOUNT WITH THESE SCOUNDRELS AGAIN! In fact, I can do just fine without a bank account, thank you very much!

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Other Arvest Bank Reviews

Beckyrev's Profile Image

Reviewed by Beckyrev

Jun 28th 2014

2 out of 5 marks

I was humiliated last month.

I went in to make a deposit. I was at the counter for about 5 minutes when I was asked to remove my sunglasses. I was shocked. I took it all in stride and thought it funny that I could be viewed as a potential bank robber, otherwise why would I be asked to remove my glasses. I was told it is the company policy, but as I thought about it, i realized I had been profiled and humiliated. My purse and my checkbook were on the counter, and that's not a behavior of a bank robber or whatever the reason I was asked to remove the glasses. And even if it is company policy, the situation should have been handled better rather than looking at a woman and saying, "Remove your sunglasses." That was the most humiliating situation ever, and I hope it doesn't happen again. It is not only humiliating but also invading.

Someone from that bank had called me, I am assuming the manager, (she never introduced herself) after I had talked with Charles in customer service. She wasn't understanding of how I felt. She said she would talk to the teller. I asked her to call me after she talks to the teller to let me know how she handled it. It's been a week since then, and I have not heard from her. I wanted to go to that location today because it is closer to my home, but my last visit experience was too humiliating that I won't go there. And especially because I was not called as promised.

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fasyle's Profile Image

Reviewed by fasyle

Jun 23rd 2014

4 out of 5 marks

Good Bank!

It seems there are a lot of mixed reviews, and I tend to agree with all of them. Sometimes there seem to be specific locations that are less friendly than others, sometimes you get the snippy person that has had a bad week, and sometimes you get the location where the golden goose just laid eggs and everyone is your best friend. And what makes it tough is that there is so much turn over that it's rarely consistent. the location I've been going to for almost 3 years has seen 3 complete rotations of their 6-8 person teller line.

I like Arvest and the customer service is generally very good. Their fees are much better than a lot of banks and the reason that you might wait in line sometimes is because they are a popular bank! Someone was talking about regions, and how they get greeted by name and they don't have to wait in line, I also get greeted by name at Arvest and occasionally have to wait in line but I bet the reason Regions has no lines and everyone knows you by name is because you're one of the 10 customers they see in the entire day.

Anyways, All that to say I give Arvest a solid 4/5. From my experience personally, I've seen that they do everything in their ability to make me happy even though I'm not among the rich folk and they always go the extra mile.

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