Previous to this I had my account information turned over to the IRS for one year without so much as a "by your leave" within one week of the date on the Summons. The IRC gives a period of 20 days for a target of a third party summons to file a Petition to Quash in federal court, but I wasn't even afforded the opportunity. Marvelous customer service! Subsequently, I closed my account.
I WILL NEVER HAVE A BANK ACCOUNT WITH THESE SCOUNDRELS AGAIN! In fact, I can do just fine without a bank account, thank you very much!
After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.
They lost my night deposit. I asked them to look around for it and they were really rude about it. First they ask for my full social security to verify my identity. I asked if i could give just the last 4, as i am more comfortable with that. The customer service rep says "no", it has to be the full number. So i give him the full number. Eventually i end up talking to a manager who says i could have just given the last 4 digits and answered some other security questions also. So the customer service rep made me provide the full number for no reason. Next, the customer service rep told me that because i was not a business owner, i couldn't use the night deposit box, so they weren't even going to look for my lost check.
I told them that i have been doing night deposits every 2 weeks for a year, and no one informed me that this wasn't allowed. So the customer service rep finally goes to look to see if they misplaced my check, comes back on the phone, and says "i apologize, i was wrong, we do accept personal checks in the night deposit, but we can't find it. "
overall service was rude, unapologetic for losing my check. Also, they have bad hours which is why i was doing night deposit in the first place.