Only choose this bank if you want to be repeatedly inconveneinced. We have had debit cards cancelled with no warning leaving me straded away from home with no way to buy gas (I rarely carry cash), fees charged out of the blue (we did eventually get the money back), accounts with a balance cancelled for nonactivity even though they send a statement every month as though nothing was wrong, etc...
After having enough money in the bank to make the purchase, thay declined our request for a car loan. Of course we have NO credit (not bad) except our mortgage (which has never been late)since we choose to save for all our purchases instead of paying interest, but apparently they do not take into consideration the 8 years of loyalty our family has given them. They told us they could only give us the loan if we gave them the ENTIRE purchase price of the car to lock into one of their CD's (at the lowest rate in town) which would tie up our savings leaving us no choice but to get a loan if we had an emergency. (sound a bit fishy?)
Needless to say, this bank has put us through a lot. It takes a lot of time and work to change banks and that is the ONLY reason we have banked with them this long. Do yourself and choose a different bank.
After 15 years I never had a problem. Left Arkansas two years ago and I am still looking for a service to match Arvest. So far they remain my main bank and at 2000 miles they still give me better service than Bank of America and Wells Fargo that are local. I have had a few mistakes now and then fixed over the phone, never any significant problem. The interest rate is as bad as everywhere else. I have had seven loans with them, six at this branch without any issues.
First of all I want to say I know my bills and I've used online bill pay for numerous years and never had a problem until now. Seriously, why would I ever pay my car payment twice in the same day and why would I pay my car payment the same amount as my house payment which is a $400 difference? I called Arvest Customer Service and I'm told there is no way it could be the Bank error. Seriously? Now they are charging me a $20 stop check fee. Completely disappointed.