MyBankTracker rated Arvest Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I was with Arvest from 2003 to 2011. I finally got fed up and switched to Bank of the Ozarks. I was out of town for a few days and withdrew cash to take with me. My account was at $0 for about a day and a half before my paycheck direct deposited. When i returned home the day of the paycheck deposit, I went and bought $150 worth of groceries. Well my card got declined in the middle of a huge line at the store. I'm sure you can imagine how embarrassing that is. After calling customer service, I learned that if your account sits on $0 for more than 24 hours, it's considered "closed." So even though I've banked there for 8 years and had a check of over $1500 wired into my account, it took ANOTHER 24 hours for my debit card to re-activate so I could use it. Also, after YEARS of being with them, they constantly put 2-3 day holds on checks that weren't any more than a few hundred dollars. It was always a hassle and some new drama with them. The ATM at the branch closest to my house is usually down 1-2 times a week as well. Just avoid them. These are all instances that happened more than once. Having the same ownership as Walmart has given them the same fake "customers are #1" theme when you will quickly find out that you don't matter.
The tellers are rude to me most of the time I go inside, and I rarely get greeted in the drive through. Employee turnover seems higher than any other place I routinely visit. Most tellers last about a year, and most managers last one to two years so developing lasting relationships with any of them is nearly impossible. Sam Walton would be ashamed.
I've been trying to access e.Statements for three days as of 03/05/2015. They have not had them available-- not at the branches or online. How is it legal to put me in a position where I cannot access my account history. There is literally no way to access these statements. I am preparing taxes for my business and need these statements! Arvest just lost my business over this incident.