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C+
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Arvest Bank Report Card

Overall rating score 47%
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Arvest Bank Customer Review

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tcolinm's Profile Image

1 out of 5 marks

Reviewed by tcolinm

May 23rd 2011

Finally fed up

I was with Arvest from 2003 to 2011. I finally got fed up and switched to Bank of the Ozarks. I was out of town for a few days and withdrew cash to take with me. My account was at $0 for about a day and a half before my paycheck direct deposited. When i returned home the day of the paycheck deposit, I went and bought $150 worth of groceries. Well my card got declined in the middle of a huge line at the store. I'm sure you can imagine how embarrassing that is. After calling customer service, I learned that if your account sits on $0 for more than 24 hours, it's considered "closed." So even though I've banked there for 8 years and had a check of over $1500 wired into my account, it took ANOTHER 24 hours for my debit card to re-activate so I could use it. Also, after YEARS of being with them, they constantly put 2-3 day holds on checks that weren't any more than a few hundred dollars. It was always a hassle and some new drama with them. The ATM at the branch closest to my house is usually down 1-2 times a week as well. Just avoid them. These are all instances that happened more than once. Having the same ownership as Walmart has given them the same fake "customers are #1" theme when you will quickly find out that you don't matter.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Arvest Bank Reviews

Zacharyb's Profile Image

Reviewed by Zacharyb

Mar 14th 2014

5 out of 5 marks

Excellent

I was having difficulties with a Purchase\Service charge, and I had a wonderful representative talk with me to explain exactly what is going on. Thank you Michelle D for being so patient with me and understanding.

Is this review helpful? ▲ Yes 1 ▼ No 0

tutu's Profile Image

Reviewed by tutu

Feb 5th 2014

2 out of 5 marks

needed a signature guarantee stamp. NO ONE could do it

I walked into the bank, and there had to be at least 15 people, some working, some talking, I needed a signature guarantee stamp, and NOT ONE person could do it. I was told to come back later. Its a far drive for me so I called first and NO ONE had shown up to work that could do it so now I have to wait another 45 minutes, call again and HOPE someone decides to show up for work that can handle a simple signature guarantee. This is not the way to do business

Is this review helpful? ▲ Yes 1 ▼ No 0

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