Been a customer for years. Always loved the great hours, the good tellers at least here in Tulsa. They have been a good bank. My problems have always been with management here though. Granted they move on and up that's cool. What's with the attitude that the personnel have personaly been responsible for the banking system and that we the customers should feel lucky to deal with them. Has the govt taken over the banks??? Do I bank at the post office??? Arvest does have good marketing and hours etc. I'll give them that. Recvently they closed my account because they didn't like how I talked, specifically I described someone as gay looking. Is gay a dirty nasty thing or lifestyle to be muffled. Well, maybe. The assistant at 43rd and Garnett said I could not say "Gay" and I needed to leave the bank. I was not rude believe me. That day she plaed a hold on my account for $201,500 leaving my account closed and me unable to access my money (this is after they placed a hold on a small check for over a week which was the reason I visited).
Apparently the Constitution was replaced with this lady's own personal negative thoughts of gay people because I sure wasn't being ugly only descriptive.
Well no one in Tulsa cared either and I called corporate in Fayetteville to see if they could end this and I'm crossing my fingers and still unable to access my money. I wan't to go to work but really feel disturbed by this. I really thinnk the world needs to wake up.
I don't know why other people are rating this bank so low. I've had great customer experiences. People that are friendly and go out of their way to help. The bank fees are great! I would definitely recommend this bank to someone who wants a regional bank.
I went in to make a deposit. I was at the counter for about 5 minutes when I was asked to remove my sunglasses. I was shocked. I took it all in stride and thought it funny that I could be viewed as a potential bank robber, otherwise why would I be asked to remove my glasses. I was told it is the company policy, but as I thought about it, i realized I had been profiled and humiliated. My purse and my checkbook were on the counter, and that's not a behavior of a bank robber or whatever the reason I was asked to remove the glasses. And even if it is company policy, the situation should have been handled better rather than looking at a woman and saying, "Remove your sunglasses." That was the most humiliating situation ever, and I hope it doesn't happen again. It is not only humiliating but also invading.
Someone from that bank had called me, I am assuming the manager, (she never introduced herself) after I had talked with Charles in customer service. She wasn't understanding of how I felt. She said she would talk to the teller. I asked her to call me after she talks to the teller to let me know how she handled it. It's been a week since then, and I have not heard from her. I wanted to go to that location today because it is closer to my home, but my last visit experience was too humiliating that I won't go there. And especially because I was not called as promised.