Been a customer for years. Always loved the great hours, the good tellers at least here in Tulsa. They have been a good bank. My problems have always been with management here though. Granted they move on and up that's cool. What's with the attitude that the personnel have personaly been responsible for the banking system and that we the customers should feel lucky to deal with them. Has the govt taken over the banks??? Do I bank at the post office??? Arvest does have good marketing and hours etc. I'll give them that. Recvently they closed my account because they didn't like how I talked, specifically I described someone as gay looking. Is gay a dirty nasty thing or lifestyle to be muffled. Well, maybe. The assistant at 43rd and Garnett said I could not say "Gay" and I needed to leave the bank. I was not rude believe me. That day she plaed a hold on my account for $201,500 leaving my account closed and me unable to access my money (this is after they placed a hold on a small check for over a week which was the reason I visited).
Apparently the Constitution was replaced with this lady's own personal negative thoughts of gay people because I sure wasn't being ugly only descriptive.
Well no one in Tulsa cared either and I called corporate in Fayetteville to see if they could end this and I'm crossing my fingers and still unable to access my money. I wan't to go to work but really feel disturbed by this. I really thinnk the world needs to wake up.
After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.
Only choose this bank if you want to be repeatedly inconveneinced. We have had debit cards cancelled with no warning leaving me straded away from home with no way to buy gas (I rarely carry cash), fees charged out of the blue (we did eventually get the money back), accounts with a balance cancelled for nonactivity even though they send a statement every month as though nothing was wrong, etc...
After having enough money in the bank to make the purchase, thay declined our request for a car loan. Of course we have NO credit (not bad) except our mortgage (which has never been late)since we choose to save for all our purchases instead of paying interest, but apparently they do not take into consideration the 8 years of loyalty our family has given them. They told us they could only give us the loan if we gave them the ENTIRE purchase price of the car to lock into one of their CD's (at the lowest rate in town) which would tie up our savings leaving us no choice but to get a loan if we had an emergency. (sound a bit fishy?)
Needless to say, this bank has put us through a lot. It takes a lot of time and work to change banks and that is the ONLY reason we have banked with them this long. Do yourself and choose a different bank.