Been a customer for years. Always loved the great hours, the good tellers at least here in Tulsa. They have been a good bank. My problems have always been with management here though. Granted they move on and up that's cool. What's with the attitude that the personnel have personaly been responsible for the banking system and that we the customers should feel lucky to deal with them. Has the govt taken over the banks??? Do I bank at the post office??? Arvest does have good marketing and hours etc. I'll give them that. Recvently they closed my account because they didn't like how I talked, specifically I described someone as gay looking. Is gay a dirty nasty thing or lifestyle to be muffled. Well, maybe. The assistant at 43rd and Garnett said I could not say "Gay" and I needed to leave the bank. I was not rude believe me. That day she plaed a hold on my account for $201,500 leaving my account closed and me unable to access my money (this is after they placed a hold on a small check for over a week which was the reason I visited).
Apparently the Constitution was replaced with this lady's own personal negative thoughts of gay people because I sure wasn't being ugly only descriptive.
Well no one in Tulsa cared either and I called corporate in Fayetteville to see if they could end this and I'm crossing my fingers and still unable to access my money. I wan't to go to work but really feel disturbed by this. I really thinnk the world needs to wake up.
After 15 years I never had a problem. Left Arkansas two years ago and I am still looking for a service to match Arvest. So far they remain my main bank and at 2000 miles they still give me better service than Bank of America and Wells Fargo that are local. I have had a few mistakes now and then fixed over the phone, never any significant problem. The interest rate is as bad as everywhere else. I have had seven loans with them, six at this branch without any issues.
First of all I want to say I know my bills and I've used online bill pay for numerous years and never had a problem until now. Seriously, why would I ever pay my car payment twice in the same day and why would I pay my car payment the same amount as my house payment which is a $400 difference? I called Arvest Customer Service and I'm told there is no way it could be the Bank error. Seriously? Now they are charging me a $20 stop check fee. Completely disappointed.