Been a customer for years. Always loved the great hours, the good tellers at least here in Tulsa. They have been a good bank. My problems have always been with management here though. Granted they move on and up that's cool. What's with the attitude that the personnel have personaly been responsible for the banking system and that we the customers should feel lucky to deal with them. Has the govt taken over the banks??? Do I bank at the post office??? Arvest does have good marketing and hours etc. I'll give them that. Recvently they closed my account because they didn't like how I talked, specifically I described someone as gay looking. Is gay a dirty nasty thing or lifestyle to be muffled. Well, maybe. The assistant at 43rd and Garnett said I could not say "Gay" and I needed to leave the bank. I was not rude believe me. That day she plaed a hold on my account for $201,500 leaving my account closed and me unable to access my money (this is after they placed a hold on a small check for over a week which was the reason I visited).
Apparently the Constitution was replaced with this lady's own personal negative thoughts of gay people because I sure wasn't being ugly only descriptive.
Well no one in Tulsa cared either and I called corporate in Fayetteville to see if they could end this and I'm crossing my fingers and still unable to access my money. I wan't to go to work but really feel disturbed by this. I really thinnk the world needs to wake up.
After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.
They lost my night deposit. I asked them to look around for it and they were really rude about it. First they ask for my full social security to verify my identity. I asked if i could give just the last 4, as i am more comfortable with that. The customer service rep says "no", it has to be the full number. So i give him the full number. Eventually i end up talking to a manager who says i could have just given the last 4 digits and answered some other security questions also. So the customer service rep made me provide the full number for no reason. Next, the customer service rep told me that because i was not a business owner, i couldn't use the night deposit box, so they weren't even going to look for my lost check.
I told them that i have been doing night deposits every 2 weeks for a year, and no one informed me that this wasn't allowed. So the customer service rep finally goes to look to see if they misplaced my check, comes back on the phone, and says "i apologize, i was wrong, we do accept personal checks in the night deposit, but we can't find it. "
overall service was rude, unapologetic for losing my check. Also, they have bad hours which is why i was doing night deposit in the first place.