About BB&T

BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its commercial banking subsidiary, Branch Banking and Trust Company (Branch Bank). Branch Bank provides a range of banking and trust services for retail and commercial clients in its geographic markets, including small and mid-size businesses, public agencies, local governments and individuals. Building on a tradition of excellence in community banking that stretches back to 1872.
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Overall Rating


BB&T Report Card

Overall rating score 28%
Customer Rating
Based on 223 Reviews
Financial Health
Based on Texas Ratio: 12.47
Bank Fees
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Locations & Hours

BB&T Location Map
BB&T Location Map
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Customer Reviews

Most Helpful Customer Reviews

RobinW's Profile Image

Reviewed by RobinW

Mar 11th 2014

4 out of 5 marks

The best bank we have ever experienced!

We have been living overseas for the past 8 years and have continued banking with BB&T, dealing almost exclusively with the Cedar Lane Branch. With sons and daughters in college and in the military (in the USA) we have had a multitude of financial issues that we have needed help with, sometimes due to emergencies. Without fail, the people at the Cedar Lane Branch have helped to resolve our problem and have always been courteous and pleasant. In particular, Wayne Chen has been helping us for years and it is always a relief to have him answer the phone.

Is this review helpful? ▲ Yes 1 ▼ No 0

Brian W's Profile Image

Reviewed by Brian W

Feb 24th 2012

2 out of 5 marks

Awful Banking Experience

Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.

Is this review helpful? ▲ Yes 3 ▼ No 0

Benjamin F's Profile Image

Reviewed by Benjamin F

Nov 6th 2011

1 out of 5 marks

Any issues you have will not be resolved.

Someone stole my debit card number and spent $401.69 in CA (I'm in AL). I called BB&T immediately when I found out and customer service told me "Oh, we will e-mail you the dispute papers in 24 hours. Never received the papers. Went to the bank the next business day to find out they don't email. It took them 4 days to fax the paper work to me & supposedly 4 days to receive it. They gave me a provisional credit & are now "taking it back" because they sent me a letter (that I NEVER RECEIVED) and i didn't respond back regarding my account. Mind you the letter that they sent saying they were taking my money back was dated 0ctober 31st, they supposedly mailed it November 2nd, and today is November 3rd and they want to take my money away from me on November 7th. THIS IS A BUNCH OF BULLSHIT. I HATE BB&T and I will NEVER bank with them again!

Is this review helpful? ▲ Yes 6 ▼ No 0

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Bank Rates





Investor's Deposit Account




Banking Fees

Type Fee National average
Monthly Inactivity


on balances under $1,000


Non-Sufficient Fund (Overdraft)



Stop Payment item



Return Deposit



Domestic Wire Transfer (Outbound)



Domestic Wire Transfer (Inbound)



Non-Bank ATM


5 - international


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