About BB&T

BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its commercial banking subsidiary, Branch Banking and Trust Company (Branch Bank). Branch Bank provides a range of banking and trust services for retail and commercial clients in its geographic markets, including small and mid-size businesses, public agencies, local governments and individuals. Building on a tradition of excellence in community banking that stretches back to 1872.
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Overall Rating

MyBankTracker Grade

B
Customer Rating
Based on 233 Reviews
Financial Health
Based on Texas Ratio: 8.81
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Mobile Deposits
Mobile Deposits
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Locations & Hours

BB&T Location Map
BB&T Location Map
We found branches close to you and 1,858 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

Lightworkx4's Profile Image

Reviewed by Lightworkx4

Apr 25th 2014

5 out of 5 marks

Dishonest and Very Illegal!

In 2011, my accounts were breached and my personal Statements were given to a 3rd party without any legal permission. This was done by an Executive Vice President of Commercial lending out of the Newport News Virginia office. I call it "The good old boys club!" Wait for it, because now 2 publishers from New York City are buying the rights to the book.

The FBI will be given all the data so be on the watch for this story through Reuters. This will make wonder how far the corruption in our banking system goes.

Is this review helpful? ▲ Yes 2 ▼ No 0

Brian W's Profile Image

Reviewed by Brian W

Feb 24th 2012

2 out of 5 marks

Awful Banking Experience

Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.

Is this review helpful? ▲ Yes 3 ▼ No 0

Benjamin F's Profile Image

Reviewed by Benjamin F

Nov 6th 2011

1 out of 5 marks

Any issues you have will not be resolved.

Someone stole my debit card number and spent $401.69 in CA (I'm in AL). I called BB&T immediately when I found out and customer service told me "Oh, we will e-mail you the dispute papers in 24 hours. Never received the papers. Went to the bank the next business day to find out they don't email. It took them 4 days to fax the paper work to me & supposedly 4 days to receive it. They gave me a provisional credit & are now "taking it back" because they sent me a letter (that I NEVER RECEIVED) and i didn't respond back regarding my account. Mind you the letter that they sent saying they were taking my money back was dated 0ctober 31st, they supposedly mailed it November 2nd, and today is November 3rd and they want to take my money away from me on November 7th. THIS IS A BUNCH OF BULLSHIT. I HATE BB&T and I will NEVER bank with them again!

Is this review helpful? ▲ Yes 7 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
eSavings

0.05%

$0

$0

Investor's Deposit Account

0.05%

$10,000

$10,000

Banking Fees

Type Fee National average
Monthly Inactivity

$7.50

on balances under $1,000

$7

Non-Sufficient Fund (Overdraft)

$36

$30

Stop Payment item

$34

$27

Return Deposit

$12

$14

Domestic Wire Transfer (Outbound)

$24

$22

Domestic Wire Transfer (Inbound)

$15

$9

Non-Bank ATM

$2.50

5 - international

$1