B+ MyBankTracker Rating

About BB&T

BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its commercial banking subsidiary, Branch Banking and Trust Company (Branch Bank). Branch Bank provides a range of banking and trust services for retail and commercial clients in its geographic markets, including small and mid-size businesses, public agencies, local governments and individuals. Building on a tradition of excellence in community banking that stretches back to 1872.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful BB&T Bank Customer Reviews

  • B
    Reviewed By BBQGUY Nov 13, 2015

    Bring back Susquehanna

    I'm an unwilling customer of BB&T, they acquired Susquehanna Bank. I've been without access to my accounts all week, and when you call their 800 number the wait times are 45 minutes or more if you can get through. Once you do get through its no better, the customer service people can't fix the problem of having passwords that allow you to view your account on line. The local branch manager promised to call back today but never did. Will be shopping for a new bank. I was forced to rate the bank one star, realistically the bank should get no stars.

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  • H
    Reviewed By Had0518 Sep 3, 2015

    Closed all of my accounts.

    If I could put 0 stars I would. Bb&t completely screwed me over with an over draft fee. They were supposed to stop an automatic transfer and didn't so because of this my acct went negative. It cost me over $500 to spend $100 of my own money! They did nothing to help resolve the issue so my entire family and I closed our accounts immediately. WORST bank ever.

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  • S
    Reviewed By Stefanee Feb 3, 2014

    Cashed the check. Didn't release the funds. Charged overdraft fees.

    on the 14th of January I deposited an insurance check bearing my father and mine name into my business account. A two-day hold was placed on the majority of the funds. On the third day I began spending and my phone began blowing up stating I was overdrawn. I walked into the near branch office and was informed an administrative hold was place on the check because I deposited a third party check into my business account. I said okay give me back the check and I'll deposit it into another account of mine. Not an option we need a ratification form signed by your father, who's in Ohio notarized and original signature send back to us. Form arrives back after the M L K Jr. Holiday on the 23rd only to be told the form wasn't filled out correctly by the bank representative didn't include the account number for which the funds were drawn. We had to start over. Now my 74 year old father with congestive heart failure must duplicate his effort. All while I'm dealing with the worse weather Georgia has seen in years. Grandchild off from school and I made to life on the bear minimum of supplies. I contacted the insurance company because God said, "Fool this isn't right". The insurance company said the check was cashed on the 14th. The same day I deposited it. I get a scanned copy front and back and walk back into the back on Friday the 31st requesting some type of justice and they still told me they are waiting on the original signature on the ratification form and they traced it and it should be there within an hour or so. I said give me the number of someone higher. I got the corporate BB&T and they game me North Carolina Commerce of Banks number and I'm on a mission to let everyone know I'm not the first one they have done this to but with God's help I want to be the last. When you can't pay your bill, buy food or gas and you have money in the bank this is call theft, extortion and a crime. Oh! they still have not given be back my overdraft fees.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A