Bank Report Card
Overall Rating
About BB&T
BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its commercial banking subsidiary, Branch Banking and Trust Company (Branch Bank). Branch Bank provides a range of banking and trust services for retail and commercial clients in its geographic markets, including small and mid-size businesses, public agencies, local governments and individuals. Building on a tradition of excellence in community banking that stretches back to 1872.
Customer Service Number
1-800-226-5228
Average Customer Reviews2 out of 5 marks for 158 reviews |
Poor |
|
Bank Financial HealthTexas Ratio |
Good |
|
Bank FeesAccording to National Average |
Poor |
|
Interest RatesAccording to National Average |
Fair |
|
Number of LocationsAccording to National Average |
Good |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
BB&T Fees & Rates
-
Type Fee National average Monthly Inactivity $7.50 on balances under $1,000
$6 Non-Sufficient Fund (Overdraft) $35 $30 Stop Payment item $30 $27 Return Deposit $35 $16 Domestic Wire Transfer (Outbound) $24 $22 Domestic Wire Transfer (Inbound) $15 $8 Non-Bank ATM $2.50 $1
Most Helpful Customer Reviews
2 out of 5 marks
“Awful Banking Experience”
Customer service is awful. Constantly making promises to call you back and never fall through. For the past two months every time I go to the drive-thru they are trying to sell me another product. I just want to get through the line and go.
Benjamin F reviewed BB&T
Nov 6th 2011 - updated: Mar 15th 2012
1 out of 5 marks
“Any issues you have will not be resolved.”
Someone stole my debit card number and spent $401.69 in CA (I'm in AL). I called BB&T immediately when I found out and customer service told me "Oh, we will e-mail you the dispute papers in 24 hours. Never received the papers. Went to the bank the next business day to find out they don't email. It took them 4 days to fax the paper work to me & supposedly 4 days to receive it. They gave me a provisional credit & are now "taking it back" because they sent me a letter (that I NEVER RECEIVED) and i didn't respond back regarding my account. Mind you the letter that they sent saying they were taking my money back was dated 0ctober 31st, they supposedly mailed it November 2nd, and today is November 3rd and they want to take my money away from me on November 7th. THIS IS A BUNCH OF BULLSHIT. I HATE BB&T and I will NEVER bank with them again!
See all 158 customer reviews »
Compare BB&T to other banks
Suntrust Bank
SunTrust Banks, Inc., with total assets of $189.3 billion on December 31, 2008, is one of the nation’s largest and ...
Regions Bank
Regions Financial Corporation is a member of the S&P 100 Index and Forbes Magazine's "Platinum 400" list of America's...
HSBC Bank USA
HSBC Bank has more than 460 bank branches throughout the United States, with about 380 in New York State and a growin...
This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.
Disclaimer: This information is believed to be reliable, but the information is not guaranteed. In addition, events since the information was collected may have altered an institution's financial ranking. Learn more
See something that's incorrect? Please notify us. We appreciate your help in our goal to provide MyBankTracker.com users the best experience. Contact Us