MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been banking with bb&t for under a year now. I have had a bank account with a small local bank for a while up until moving it to a larger bank so i can have access across state lines for travel. I had opted out of the overdraft, so that if i dont have enough money it will deny me. Well that doesnt mean you will ever get denied at a register apparently. 113.13 later i am livid. I go in to find out why and how, oh its just how bb&t works your transactions.
Also now im looking at 250+ dollars in over draft fees! Wtf! First i opted out to avoid overdrawing my account for this reason. Now i see why the account "specialist" insisted on me getting a debit card even though i told her 4 times i didnt want it. They are terrible people that will drain your account faster than a trophy wife with a good divorce attorney!!!! Not to mention half the people working there give you nasty looks, and treat you with little to no respect. I have not once had a "pleasant" banking experience, but this was the final straw!!
I have banked with BB&T since it bought First Virginia, and before that banked with FV. All in all, I've been a customer since 1968 and have seen no reason to change. The Twinbrook location is branch banking at its best, and surrounding branches are fine too. Not to be corny but the Twinbrook tellers and managers are like family to me!
I have had nothing but good experiences with this Branch. Every time that I interact with them they are extremely courteous and efficient. I have been doing business with this branch for 30 years and have never been disappointed by any of my dealings with them - and DEFINITELY plan to continue this relationship!