MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been banking with bb&t for under a year now. I have had a bank account with a small local bank for a while up until moving it to a larger bank so i can have access across state lines for travel. I had opted out of the overdraft, so that if i dont have enough money it will deny me. Well that doesnt mean you will ever get denied at a register apparently. 113.13 later i am livid. I go in to find out why and how, oh its just how bb&t works your transactions.
Also now im looking at 250+ dollars in over draft fees! Wtf! First i opted out to avoid overdrawing my account for this reason. Now i see why the account "specialist" insisted on me getting a debit card even though i told her 4 times i didnt want it. They are terrible people that will drain your account faster than a trophy wife with a good divorce attorney!!!! Not to mention half the people working there give you nasty looks, and treat you with little to no respect. I have not once had a "pleasant" banking experience, but this was the final straw!!
The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.
Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.