I have been banking with bb&t for under a year now. I have had a bank account with a small local bank for a while up until moving it to a larger bank so i can have access across state lines for travel. I had opted out of the overdraft, so that if i dont have enough money it will deny me. Well that doesnt mean you will ever get denied at a register apparently. 113.13 later i am livid. I go in to find out why and how, oh its just how bb&t works your transactions.
Also now im looking at 250+ dollars in over draft fees! Wtf! First i opted out to avoid overdrawing my account for this reason. Now i see why the account "specialist" insisted on me getting a debit card even though i told her 4 times i didnt want it. They are terrible people that will drain your account faster than a trophy wife with a good divorce attorney!!!! Not to mention half the people working there give you nasty looks, and treat you with little to no respect. I have not once had a "pleasant" banking experience, but this was the final straw!!
This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."
I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!