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B
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BB&T Customer Review

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ewelter's Profile Image

1 out of 5 marks

Reviewed by ewelter

Apr 13th 2012

BB&T has been nothing but a headace

I open my bb&t account when I was 18, I have a student account.

I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.

The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!

I have friends that have other banks that have over drafted and didn't get charged out the butt for money.

This bank tries to pride it's self on being a local and understanding bank.

They have the worst customer service.

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Other BB&T Reviews

cassieb77's Profile Image

Reviewed by cassieb77

Aug 14th 2014

1 out of 5 marks

The worst bank ever!

This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."

Is this review helpful? ▲ Yes 2 ▼ No 0

flogrown1234's Profile Image

Reviewed by flogrown1234

Aug 30th 2014

1 out of 5 marks

Switched To BB&T. Horrible Choice.

I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!

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