MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I open my bb&t account when I was 18, I have a student account.
I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.
The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!
I have friends that have other banks that have over drafted and didn't get charged out the butt for money.
This bank tries to pride it's self on being a local and understanding bank.
They have the worst customer service.
I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank
I recently inquired about getting 3 years' worth of statements from an equity line. Bobby at the Inman, SC branch was so very kind and prompt in his reply. As a matter of fact, he completed my request in one day's time. Bobby, you are the best!