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MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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BB&T Customer Review

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ewelter's Profile Image

1 out of 5 marks

Reviewed by ewelter

Apr 13th 2012

BB&T has been nothing but a headace

I open my bb&t account when I was 18, I have a student account.

I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.

The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!

I have friends that have other banks that have over drafted and didn't get charged out the butt for money.

This bank tries to pride it's self on being a local and understanding bank.

They have the worst customer service.

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Other BB&T Reviews

johnmorris's Profile Image

Reviewed by johnmorris

Apr 15th 2015

1 out of 5 marks

Online is in the dark ages

Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.

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Afsar's Profile Image

Reviewed by Afsar

Apr 16th 2015

1 out of 5 marks

WORST Bank Ever

Since BB&T tookover my account from Citi on 20Mar I have so much problem with them that I have decided to move somewhere else.

While taking over they assured that my account will remain same as citi account. But it did not - first, they started treating me like a new client, years of relationship with citi and me did not matter to them. They even put 5 business days hold on check deposit before releasing money to my account because I am new customer to them. I ordered checks which is supposed to arrive within 7-10 business days. Its been 20days - no checks yet. Because I do not have checks now, went to branch to get a cashier's check and they wanted to charge me $10 for it when citi did not charge me anything. When I reminded them that they told me everything should remain as my citi account - their response was - they are not citi and just because citi was giving so much they could not continue business here. When I called customer service today to find out about my checks, 3 times agents disconnected line. First of all it takes about 8 minutes to get some one on the line, then after explainging reason for my call lines were dropped. Finally an agent did not disconnect line when I complaint about previous agents but her tone changed from polite to rude after I sounded upset about check being not delivered as promised - 7-10days. She started to argue its 2 weeks deliver time not 7-10days when all other agents said its 7-10day, even branch agent said same.

I am so upset - I am going to move my account to some other bank at my first oppertunity.

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