Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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ewelter's Profile Image

1 out of 5 marks

Reviewed by ewelter

Apr 13th 2012

BB&T has been nothing but a headace

I open my bb&t account when I was 18, I have a student account.

I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.

The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!

I have friends that have other banks that have over drafted and didn't get charged out the butt for money.

This bank tries to pride it's self on being a local and understanding bank.

They have the worst customer service.

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Other BB&T Reviews

zz5233's Profile Image

Reviewed by zz5233

Feb 25th 2015

1 out of 5 marks

Just Changing Few Things.

I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.

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martcar99's Profile Image

Reviewed by martcar99

Feb 18th 2015

5 out of 5 marks

Great Customer Service

We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.

Thanks to all of you at Hikes Point Branch!

Marty & Carol

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