I open my bb&t account when I was 18, I have a student account.
I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.
The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!
I have friends that have other banks that have over drafted and didn't get charged out the butt for money.
This bank tries to pride it's self on being a local and understanding bank.
They have the worst customer service.
I recently recommended a friend to BB'T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!
My husband and I have been dealing with this bank for many years and we are very happy having them as our bank. They have always been prompt and helpful when needed and very professional as well as friendly. I recently lost my husband and they were very helpful with my personal financial needs. I trust them completely.