Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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ewelter's Profile Image

1 out of 5 marks

Reviewed by ewelter

Apr 13th 2012

BB&T has been nothing but a headace

I open my bb&t account when I was 18, I have a student account.

I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.

The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!

I have friends that have other banks that have over drafted and didn't get charged out the butt for money.

This bank tries to pride it's self on being a local and understanding bank.

They have the worst customer service.

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Other BB&T Reviews

swanndanielle's Profile Image

Reviewed by swanndanielle

May 22nd 2015

1 out of 5 marks

4 years of having a checking account with them and this....

i have had my bank account for 4 years through bb&t and I have worked at the same place for 3 years every two weeks I go to deposit my check. and today I go and I am told that they want to put a 2 day hold on my check. I am told that it is because they do not have my employer in there computer and to go to the bank that the doctor I work for uses all way across town to cash the check and come back and deposit it... so I go to m&t to cash my check and I am charged $10 to cash my check cause I don't have a account with them... I get back to bb&t for the women inside to tell me that the reason they could not deposit my work check was because I didn't have enough funds in my account to cover the check.. I explained to her I have had as little as 20 dollars in my account before and have never had a problem I have used the same branch the same checking account and had the same employer for 3 years and now they want to start holding my pay checks... yeah I don' t think so I will be going else where to do my banking from now.. they have lost a customer

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Mechelle's Profile Image

Reviewed by Mechelle

Apr 23rd 2015

5 out of 5 marks

Great Customer Service

Everytime I visit the West Louisville Branch everyone is courteous with a smile and eager to help.

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