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BB&T Customer Review

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ewelter's Profile Image

1 out of 5 marks

Reviewed by ewelter

Apr 13th 2012

BB&T has been nothing but a headace

I open my bb&t account when I was 18, I have a student account.

I was suppose to get 2 free non charged ATM withdraws a month, this has never been applied.

The over draft fees are so high!! and then they charge you more in a couple of days if you don't add money!

I have friends that have other banks that have over drafted and didn't get charged out the butt for money.

This bank tries to pride it's self on being a local and understanding bank.

They have the worst customer service.

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Other BB&T Reviews

anonymous101's Profile Image

Reviewed by anonymous101

Aug 27th 2014

1 out of 5 marks

They are thieves. Plain and simple.

I enrolled in the overdraft protection and a utility bill came out 4 days before its typical date which would overdrafted my account. BB&T not only ignored my overdraft protection, they said they would not reverse and proceeded to charge 3 more overdraft fees of 36 dollars a piece for items ranging from 2 dollars-5 dollars. I really don't understand how a bank is being allowed to make HUNDREDS OF THOUSANDS by out right stealing from their clients. (former, if they ever allow me to close the account)

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tvlyonhouck's Profile Image

Reviewed by tvlyonhouck

Aug 25th 2014

5 out of 5 marks

So far great bank!

They bent over backwards to refi my house. Gave me a great deal. No one else would touch me. The personnel in this little branch are always very helpful. Haven't had any problems at all.

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