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C
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BB&T Report Card

Overall rating score 28%
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BB&T Customer Review

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kelley's Profile Image

2 out of 5 marks

Reviewed by kelley

Dec 8th 2012

BB&T have the worst customer service

I have visited many BB&T Virginia locations. They have the worst customer service and worst business practices that I've ever experienced. I've banked with a few different banks since I closed my account. I had an account with BB&T for 10 years. Once I cashed a check from my work also written on BB&T I didn't deposit any funds into my account this transaction. Yet before I left the bank I noticed I was shortened by a few cents. When I asked for the money they claimed they could not find a problem and I had no choice but to leave with less than writing on the check. That is only one of the MANY problems I have had with this bank. Including lies, intimation, and insulting me even by a few managers. I left them and went with a different bigger bank and my banking experiences has been wonderful since i left Branch Banking and Trust Company. I look forward to banking since I closed my BB&T account.

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Other BB&T Reviews

tnnntjhn's Profile Image

Reviewed by tnnntjhn

Apr 17th 2014

1 out of 5 marks

Deceptive Loan Practices

Do not do business with this bank. They tried to reduce 100% verified income by 50%, which is illegal per the FTC under the mortgage discrimination laws (complaint was filed). Then they kept trying to add back in student loans that were consolidated, even after I communicated several times that these loans had been conolidated. There is little to no communications or call backs, the underwriting process is weak and deceptive and seems to rely on illegal practices. They then tried to push me into a high fee point loan which would have required high out of pocket costs after selling me on another product that I would have easily qualified for if they would have underwrote the loan correctly.

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Ursula's Profile Image

Reviewed by Ursula

Apr 17th 2014

1 out of 5 marks

Lost a 15 year client over $10.00.

If I was you I would never bank at BBT. EVER!!!! I am a 15 year account holder that will be closing my account over a $10.00 fee that they charged and stated that while it was not charged correctly they will not refund it.... Spread the word!!! (Share if you would like!)

#â??BBTâ?¬ â?ª#â??BADCUSTOMERSERVICEâ?¬ â?ª#â??BADBANKâ?¬ â?ª#â??BBTSUCKSâ?¬

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