I have visited many BB&T Virginia locations. They have the worst customer service and worst business practices that I've ever experienced. I've banked with a few different banks since I closed my account. I had an account with BB&T for 10 years. Once I cashed a check from my work also written on BB&T I didn't deposit any funds into my account this transaction. Yet before I left the bank I noticed I was shortened by a few cents. When I asked for the money they claimed they could not find a problem and I had no choice but to leave with less than writing on the check. That is only one of the MANY problems I have had with this bank. Including lies, intimation, and insulting me even by a few managers. I left them and went with a different bigger bank and my banking experiences has been wonderful since i left Branch Banking and Trust Company. I look forward to banking since I closed my BB&T account.
We moved bank accounts from Bank of America,Wells Fargo to BB&T thinking that they had good customer service. We signed up for the overdraft protection which was a line of credit we were told they would never be any fees we just pay the interest on the money we borrowed. We did this for several years with no problems. My husband and I very rarely check our bank account or look at the statements we know what we're spending and we know we have the money to cover it if we don't it's covered by the protection plan we always just move the money back. After looking at our today going back several months we found we have been charged over $400 in fees due toaAinu $9 fee that they enacted but never notified their clients about. Today I called the bank and ask them if they could go ahead and reverse those charges since they never notified a I was told no but in the future if I didn't want to be charged the $9 fee I can move the money myself. use caution when using this thanks they are very sneaky and often put things in fine print or do not notify you of changes. Very disappointed we just did another refinance they have several loans with us and several accounts. Bad customer service for this instance.
I have had a commercial banking account with BB&T bank for the last 5 years. I run roughly on average $50,000 per month through this bank. The fees this bank charges are criminal. If I need any historical financial data it cost me roughly $150 each time to obtain it. (My accountant lost a lot of my files). I'm charged a $9.95 fee per month to link my account to quick books. Their hours are typical banking hours. Their 800 phone number makes it very, very difficult to reach a human on the phone even if you have an account and absolutely impossible if you do not have an account. Their outside ATM use fees are high. Their own ATMs are antiquated. Their ATM's NEVER have deposit envelopes for afterhours or they are soaked with rainwater. They don't show check images for deposits, they recommended I take a picture of my deposits with my smart phone and email the pictures to my self!!! When ever I have a problem and call the closest branch to me (Newnan, GA Main Branch) the customer service personnel do not do anything they say they are going to do, so do not get your hopes up when they say they will "look into that and call you back". They act as if they are doing me a favor by talking to me in the first place and Selena, an employee there will not do anything for you period but hey at least she is bilingual and that is very important to the people who speak the native language here in the USA. Selena only refers me to the BB&T branch that I opened my account with located in Fayetteville, GA. and stops there. All the while Chase Bank has been courting me and ASKING for my business to switch to their bank including purchasing new check stock to make the transition seamless. In 5 years BB&T never showed the first ounce of appreciation of my business. Thus I have since switched banks and for good reason. In the 3 months I have been with Chase the banker has contacted me at least 5 times to discuss any needs I may have.