Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,927
Branch Locations

BB&T Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Suntrust Bank
Add
Bank News
Regions Bank
Add
Compare Banks

BB&T Customer Review

Post a review
match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

Bank Hours And Online Customer Service Is Horrible

We use 3 banks: nasa federal credit union, ally bank, and now bb&t. I am using bb&t through my company. The customer service when you call is a nightmare. You get a long hold time, 10-15 minutes, you have to follow a zillion prompts, and then you get a customer service associate that is transfers me to another department, which ultimately lands me into an after hours voicemail that hangs up on you.

I also went to 3 bb&t bank locations around 1pm on saturday only to find out they close at noon on saturday. I guess this is all typical bank stuff but i do not have any issues accessing customer service with nasa or ally. Therefore, i cannot recommend this bank to anyone. Still on phone, 4th time, with another customer service associate.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other BB&T Reviews

mikeshanklin's Profile Image

Reviewed by mikeshanklin

Nov 5th 2014

1 out of 5 marks

Deleted my account even though I broke no policies

I recently recommended a friend to BB'T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

Is this review helpful? ▲ Yes 1 ▼ No 0

GinnyFlip's Profile Image

Reviewed by GinnyFlip

Dec 1st 2014

5 out of 5 marks

Very Satisfied

My husband and I have been dealing with this bank for many years and we are very happy having them as our bank. They have always been prompt and helpful when needed and very professional as well as friendly. I recently lost my husband and they were very helpful with my personal financial needs. I trust them completely.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews