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MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

Bank Hours And Online Customer Service Is Horrible

We use 3 banks: nasa federal credit union, ally bank, and now bb&t. I am using bb&t through my company. The customer service when you call is a nightmare. You get a long hold time, 10-15 minutes, you have to follow a zillion prompts, and then you get a customer service associate that is transfers me to another department, which ultimately lands me into an after hours voicemail that hangs up on you.

I also went to 3 bb&t bank locations around 1pm on saturday only to find out they close at noon on saturday. I guess this is all typical bank stuff but i do not have any issues accessing customer service with nasa or ally. Therefore, i cannot recommend this bank to anyone. Still on phone, 4th time, with another customer service associate.

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Other BB&T Reviews

RoshanAnthony's Profile Image

Reviewed by RoshanAnthony

Mar 28th 2015

1 out of 5 marks

Not the same bank as 12 years ago

I had F&M bank and BBT and F&M merged with BBT. It was good when the bank was small. I was in Virginia and now I moved to Maryland. I was closing my saving account and the bank manager told me to keep some amount instead of closing and there will be no fee if I had a combined total of $3,000. I took her word and kept it. I used to receive monthly statements and also alerts for any fees. I stopped receiving it for the past 3 years. Yesterday I decided to check my online activity of by savings account and I lost more than $100 of "inactive" fee. Even the manage do not understand. But she refused to refund the fee saying the laws in VA is different from the Laws in MD. My account was dormant. All other banks send me notices of inactive account ans warn me about the fees. After 2 hours of explanation and talking, I closed all my accounts with BBT

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Cannon's Profile Image

Reviewed by Cannon

Mar 24th 2015

2 out of 5 marks

Transferring from Citibank to BB&T

I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank

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