Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

Bank Hours And Online Customer Service Is Horrible

We use 3 banks: nasa federal credit union, ally bank, and now bb&t. I am using bb&t through my company. The customer service when you call is a nightmare. You get a long hold time, 10-15 minutes, you have to follow a zillion prompts, and then you get a customer service associate that is transfers me to another department, which ultimately lands me into an after hours voicemail that hangs up on you.

I also went to 3 bb&t bank locations around 1pm on saturday only to find out they close at noon on saturday. I guess this is all typical bank stuff but i do not have any issues accessing customer service with nasa or ally. Therefore, i cannot recommend this bank to anyone. Still on phone, 4th time, with another customer service associate.

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Other BB&T Reviews

Mglaviano's Profile Image

Reviewed by Mglaviano

Apr 25th 2015

3 out of 5 marks

No Privacy at Teller Windows

The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.

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johnmorris's Profile Image

Reviewed by johnmorris

Apr 15th 2015

1 out of 5 marks

Online is in the dark ages

Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.

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