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match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

Bank hours and ONLINE customer service is HORRIBLE

We use 3 banks: NASA Federal Credit Union, Ally Bank, and now BB&T. I am using BB&T through my company. The customer service when you call is a nightmare. You get a LONG hold time, 10-15 minutes, you have to follow a zillion prompts, and then you get a customer service associate that is transfers me to another department, which ultimately lands me into an after hours voicemail that hangs up on you. I also went to 3 BB&T bank locations around 1pm on Saturday only to find out they close at noon on Saturday. I guess this is all typical bank stuff but I do not have any issues accessing customer service with NASA or ALLY. Therefore, I cannot recommend this bank to anyone. Still on phone, 4th time, with another customer service associate.

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Other BB&T Reviews

flogrown1234's Profile Image

Reviewed by flogrown1234

Aug 30th 2014

1 out of 5 marks

SWITCHED TO BB&T HORRIBLE CHOICE

I recently switched from TD Bank to BB&T Bank because I moved and the BB&T branch was closer to my house... Well that was the worst decision I EVER made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous.... and everytime I do call their customer service I wait 20 minutes MINIMUM for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before.. when I deposit a check they don't even make 1/3 of my check available to me I have to wait 3 business days to get the full amount! When signing up with BB&T I also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to TD BANK tomorrow morning.. so nice they are open on a sunday... now thats a real convent bank with real quality customer service!!!!!

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jmamibmw's Profile Image

Reviewed by jmamibmw

Aug 29th 2014

3 out of 5 marks

BBT NOT OPEN ON SATURDAY?

I am seriously thinking of switching banks. I run several businesses and can't always get to the bank during banking hours. I need to deposit cash, and the ATM's do not accept the cash without the envelope. At Wells Fargo, I can enter the cash in the deposit slip and it will count the cash for me. BBT does not offer this service---which is a HUGE dis-service. The fact that they are not open on Saturdays, is the second issue I have. These are major issues that should be rectified. Wells Fargo is open a half day on Saturdays.......Other than these two major issues, I don't have a problem with BBT. But these two issues will definitely make me change banks.

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