Overall Rating

C
Grade

BB&T Report Card

Overall rating score 28%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,858
Branch Locations

BB&T Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Suntrust Bank
Add
Bank Rates
Regions Bank
Add
Compare Banks

BB&T Customer Review

Post a review
match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

Bank hours and ONLINE customer service is HORRIBLE

We use 3 banks: NASA Federal Credit Union, Ally Bank, and now BB&T. I am using BB&T through my company. The customer service when you call is a nightmare. You get a LONG hold time, 10-15 minutes, you have to follow a zillion prompts, and then you get a customer service associate that is transfers me to another department, which ultimately lands me into an after hours voicemail that hangs up on you. I also went to 3 BB&T bank locations around 1pm on Saturday only to find out they close at noon on Saturday. I guess this is all typical bank stuff but I do not have any issues accessing customer service with NASA or ALLY. Therefore, I cannot recommend this bank to anyone. Still on phone, 4th time, with another customer service associate.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other BB&T Reviews

tnnntjhn's Profile Image

Reviewed by tnnntjhn

Apr 17th 2014

1 out of 5 marks

Deceptive Loan Practices

Do not do business with this bank. They tried to reduce 100% verified income by 50%, which is illegal per the FTC under the mortgage discrimination laws (complaint was filed). Then they kept trying to add back in student loans that were consolidated, even after I communicated several times that these loans had been conolidated. There is little to no communications or call backs, the underwriting process is weak and deceptive and seems to rely on illegal practices. They then tried to push me into a high fee point loan which would have required high out of pocket costs after selling me on another product that I would have easily qualified for if they would have underwrote the loan correctly.

Is this review helpful? ▲ Yes 1 ▼ No 0

Ursula's Profile Image

Reviewed by Ursula

Apr 17th 2014

1 out of 5 marks

Lost a 15 year client over $10.00.

If I was you I would never bank at BBT. EVER!!!! I am a 15 year account holder that will be closing my account over a $10.00 fee that they charged and stated that while it was not charged correctly they will not refund it.... Spread the word!!! (Share if you would like!)

#â??BBTâ?¬ â?ª#â??BADCUSTOMERSERVICEâ?¬ â?ª#â??BADBANKâ?¬ â?ª#â??BBTSUCKSâ?¬

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?