Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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summermoss's Profile Image

1 out of 5 marks

Reviewed by summermoss

Jun 10th 2012

Fee For Cashing Their Own Check?

I wanted to cash a check written on a bb&t account. They said there was an $8 fee for cashing a check from their own bank. If there is a fee for that, what other fees do they have? I wouldn't consider an account with them... Ever!

Is this review helpful? ▲ Yes 2 ▼ No 2

Other BB&T Reviews

zz5233's Profile Image

Reviewed by zz5233

Feb 25th 2015

1 out of 5 marks

Just Changing Few Things.

I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.

Is this review helpful? ▲ Yes 1 ▼ No 0

martcar99's Profile Image

Reviewed by martcar99

Feb 18th 2015

5 out of 5 marks

Great Customer Service

We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.

Thanks to all of you at Hikes Point Branch!

Marty & Carol

Is this review helpful? ▲ Yes 1 ▼ No 0

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