Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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vining's Profile Image

1 out of 5 marks

Reviewed by vining

Jan 16th 2013

Horrible Bank, Fees Fees Fees

I had bank atlantic. They were awesome in south florida. They let themselves get bought out by bb&t. Where do i start. They don't have deposit slips out, you have to wait in line , then they only give you one. If you ask for more than one, they tell you to order them. Really? Then, the atm at the bank close to my house never works right, so then i have to drive to another branch. Next, what is up with pending and posted withdrawl.

If i use my check card, it is out of my balance. No they have it sitting there waiting to post. That is not the point of a check card. Next if you pay a bill online, it takes days to come out of the account. Why? So it can sit there so they can make more money on your money. If i pay a bill, take it out! Also, even if you deposit cash at the atm. It does not post, they only let a certain amount post. This bank is just as bad as bank of america. I am so sad bank atlantic let themselves get bought out by this crappy bank. Now to find another bank. Not sure where to go to next

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Other BB&T Reviews

Mglaviano's Profile Image

Reviewed by Mglaviano

Apr 25th 2015

3 out of 5 marks

No Privacy at Teller Windows

The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.

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johnmorris's Profile Image

Reviewed by johnmorris

Apr 15th 2015

1 out of 5 marks

Online is in the dark ages

Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.

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