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MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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BB&T Customer Review

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AventuraCustomer's Profile Image

2 out of 5 marks

Reviewed by AventuraCustomer

Jan 23rd 2013

Horrible Customer Service!!

Whether you stop by the branch or try to call, you will receive poor customer service. When visiting the branch, the lines are always ridiculously long and the bank seems completely mismanaged. When calling, they rarely answer their phones during business hours, and when they do, it takes 1-2 minutes worth of ringing before they answer. When i called today to see if a wire hit my account, i was told by a lady named caridad that they are too busy with customers in the branch to be looking up wires for people!

When i told her that i would be filing a complaint with corporate, she said 'go ahead' and when i asked her name, she hung up on me. I had to call back to find out her name from another employee. I have an appointment with the manager of the new pnc bank in aventura to open 2 business accounts tomorrow, as i will be leaving bbt for good because of this experience! If you are looking to bank somewhere, do not do it here, unless you want your business to be taken for granted and treated poorly!!

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Other BB&T Reviews

RoshanAnthony's Profile Image

Reviewed by RoshanAnthony

Mar 28th 2015

1 out of 5 marks

Not the same bank as 12 years ago

I had F&M bank and BBT and F&M merged with BBT. It was good when the bank was small. I was in Virginia and now I moved to Maryland. I was closing my saving account and the bank manager told me to keep some amount instead of closing and there will be no fee if I had a combined total of $3,000. I took her word and kept it. I used to receive monthly statements and also alerts for any fees. I stopped receiving it for the past 3 years. Yesterday I decided to check my online activity of by savings account and I lost more than $100 of "inactive" fee. Even the manage do not understand. But she refused to refund the fee saying the laws in VA is different from the Laws in MD. My account was dormant. All other banks send me notices of inactive account ans warn me about the fees. After 2 hours of explanation and talking, I closed all my accounts with BBT

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Cannon's Profile Image

Reviewed by Cannon

Mar 24th 2015

2 out of 5 marks

Transferring from Citibank to BB&T

I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank

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