MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Whether you stop by the branch or try to call, you will receive poor customer service. When visiting the branch, the lines are always ridiculously long and the bank seems completely mismanaged. When calling, they rarely answer their phones during business hours, and when they do, it takes 1-2 minutes worth of ringing before they answer. When i called today to see if a wire hit my account, i was told by a lady named caridad that they are too busy with customers in the branch to be looking up wires for people!
When i told her that i would be filing a complaint with corporate, she said 'go ahead' and when i asked her name, she hung up on me. I had to call back to find out her name from another employee. I have an appointment with the manager of the new pnc bank in aventura to open 2 business accounts tomorrow, as i will be leaving bbt for good because of this experience! If you are looking to bank somewhere, do not do it here, unless you want your business to be taken for granted and treated poorly!!
I've banked at BB&T for a decade and they've always done the right things for me. I don't where a 2 star rating came from - my branch has always been polite, courteous, helpful and friendly.
i have had my bank account for 4 years through bb&t and I have worked at the same place for 3 years every two weeks I go to deposit my check. and today I go and I am told that they want to put a 2 day hold on my check. I am told that it is because they do not have my employer in there computer and to go to the bank that the doctor I work for uses all way across town to cash the check and come back and deposit it... so I go to m&t to cash my check and I am charged $10 to cash my check cause I don't have a account with them... I get back to bb&t for the women inside to tell me that the reason they could not deposit my work check was because I didn't have enough funds in my account to cover the check.. I explained to her I have had as little as 20 dollars in my account before and have never had a problem I have used the same branch the same checking account and had the same employer for 3 years and now they want to start holding my pay checks... yeah I don' t think so I will be going else where to do my banking from now.. they have lost a customer